Reviews
Quick Service
I had a scheduled appointment. Service writer was ready for me when I showed up. He immediately took the car and give me a token for coffee in the customer Lounge. Car was serviced quickly and was ready quicker than I expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the outstanding feedback, Keith! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Please come back and see us again in the future with anything else you might need. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
great service
this is my first time to try here. the service is excellent. i am so happy and appreciate for your service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review, Hee! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit us if you need anything else. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
They went out of their way...
The entire sales and service staff were friendly and went out of their way to make my buying experience a happy one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate you leaving us your input, Steven. We are very pleased to hear that our entire staff could make your car shopping experience enjoyable. If you need anything else in the future please feel free to come back and visit us any time! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
When i 1st came to this dealer I thought they have a small lot but when I looked it was huge , lots of cars . Then I met Jesse he help me a lot took me for drive test . We looked the cars see which one is better option to get but finelly we found one on the back which just came out from Factory brand new Kia SX Turbo 2017. It was my first Experience for leasing a new car so I was lucky to meet these kinda people they were friendly and nice to me , so if u won a get a car in future I would really recommend this dealer . They are nice, friendly , and honest . Thank u Jesse for helping me to have a nice car ...??
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Khuseyn, we appreciate you taking time to leave us a great review! We are pleased to hear that Jesse did a great job in assisting you with your lease. If there is anything else we can do for you please don't hesitate to give us a call! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First Kia
The service guy Jerry I think was his name was he was friendly. My car needed work so they had a shuttle there that took me back to my place and than picked me up later.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Daniel, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the service you received from Jerry. If there is anything more that we can do please come back and see us again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Thoughtful service team
Listened and responded to my concerns of safety. Thoroughly walked me through the write up, took care of my questions and reassured me that my problem would be taken care of. Jimmy was polite, resourceful, and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your marvelous feedback, Annmarie! Providing great customer service is our number one goal and I am glad to hear that you were pleased with the service you received from Jimmy. If there is anything else we can do for you just give us a call! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
My service representative, I don't remember his name sorry, was very helpful and timely and kept me updated throughout the day for my service. I appreciated his attention to detail thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Rhonda! I am very happy to hear that our staff could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
My family really enjoyed working with Jeremy. He didn't pressure us and had a lot of information. He made buying a car great.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the excellent review and congratulations on your new purchase, Jade! It is great to know that Jeremy was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Loved my experience at 1st Kia in Simi Valley
My salesperson Jesse was extremely knowledgable and helpful in giving me the information I needed to chose the right car, and then after the purchase took the time to explain everything I needed to know about my new OPTIMA
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new purchase, David! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jesse was able to satisfy that. We appreciate your feedback and we look forward to your continued business. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Sales Team
I appreciated the personal attention from the sales associates as well as the lighthearted nature of the transaction to get my wife and I into a vehicle that we loved.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you and congratulations on your purchase, Matthew! We're glad we could be of help. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005