1st Kia of Simi Valley

I can't say enough good things about Johnny (KIA) and the sales department. Unfortunately, the service department, not so much!! I found the service manager, Greg, to be disrespectful and dishonest. For that reason, I will never buy a car there again.

Both Johnny and Noah were extremely helpful and made our new car lease easy and enjoyable. We would definitely refer Johnny, Noah and First Kia Simi Valley to our friends and family.

Brian was great and explained what service would be done, this was my first visit and I left very happy and will return anytime I need service on my 2023 Kia Forte.

This service manager is honestly the worst I've ever dealt with and I've bought seven or eight cars from different dealerships over the years. Customer service is a thing of the past, at least with these guys and Greg thinks that he can intimidate people and condescendingly talk to them as if he's a drill sergeant from the military. When I had an issue with my vehicle he told me that I shouldn't bring my car to them since I didn't buy it from them and that I should go to the dealership I purchased the car for my warranty service even though that's not how warranties work. I've contacted Kia's corporate office and reported him and I hope more people will come forward because first Kia used to be a decent place once upon a time it has since become a money grab typical stealership and will not get a dime of my business ever again. If I could I would give him no stars.

I was Extremely pleased with my complete experience at 1st Kia. My salesperson Noah was Terrific from the test drive, expediting the paperwork, picking me up in Van Nuys to get the car and finally staying to 8pm to teach me how to work the controls. Noah was both knowledgeable and helpful. His Sales Manager was straight forward and gave me a Fantastic deal that I am very pleased with.

I would not own a Kia if this dealership was my only choice. Service is non-existent, model inventory is minimal, phones are never answered and calls are not returned. The most unprofessional dealership I have ever dealt with!

Johnny, general sales mgr was rude, unprofessional, and I would not recommend this dealer to anyone. They have lots of complaints about rude treatment, and I was the subject of his unprofessionalism, spoke under his breathe about a request I made in jest and was too unsure of himself to say it to my face, so he made the comment passing by me rather than to my face, His general demeanor does not represent himself in a professional way. They told me they were doing me “a favor” by doing my lease buyout paperwork, a total of over $14,000 dollars and his demeanor was disgusting for a professional position he is in. Clean your act up or learn how to speak more respectfully to a female senior customer!!

Great experience, Dean Coonce my service advisor is very knowledgeable and professional. The car was repaired on time, notifications were sent to me at all stages of service. Thank You!

Me and my sister contacted Kia of Simi Valley on Sunday, April 21st. The salesmen's who picked up the phone was Josh, a very nice and polite guy. I explained to him the car that I'm looking for and I told him that I have $5,000 down payment and to pay $600 a month out the door for sixty months, Financing. I explained to him that I need all the numbers prior to me coming to the dealer at simi valley. Josh took the time to check, and he called me back saying I have a great news for you. We can give it to you for the $600 with the $5,000 down. Just come over. I said grate and made an appointment with him. At the appointment they increased the number of payments/months to 84 at $600 a month and the Manager JOHNNY KIA said that he was next to josh when I called the dealership and I never said 60 months, which was clearly a lie!! because they record the calls (I will get back to that). JOHNNY started all is sales pitch on us and why we are not understanding, and he give us the car at no profit, and 84 month is what everybody doing etc. etc. The deal that he was offering after he worked so hard, I already got from a different kia dealer without any negotiation. Once I realized the game they were playing, I understudy that we cannot buy the car from them. I don’t mind if the deal that I was asking is not doable for them, then they just needed to say, no we can’t, and I wouldn’t lose my day of work and drive all the way from Tarzana to simi valley and back. 40 minutes after I left the dealer, I received a call from JOSH, and he was telling me that he listened to the recorded call and that it was 60 months!!!

Me and my sister contacted Kia of Simi Valley on Sunday, April 21st. The salesmen's who picked up the phone was Josh, a very nice and polite guy. I explained to him about the car that I'm looking for and I told him that I have $5,000 down payment and to pay $600 a month out the door for sixty months, Financing. I explained to him that I need all the numbers prior to me coming to the dealer at Simi valley. Josh took the time to check, and he called me back saying I have a great news for you. We can give it to you for the $600 with the $5,000 down. Just come over. I said grate and made an appointment with him. At the appointment they increased the number of payments/months to 84 at $600 a month and the Manager JOHNNY KIA said that he was next to josh when I called the dealership and that i never said 60 months, which was clearly a lie!! because they recording the calls (I will get back to that). JOHNNY started all is sales pitch on us and why we are not understanding, and he give us the car at no profit, and 84 month is what everybody doing etc. etc. The deal that he was offering after he worked so hard, I already got from a different kia dealer without any negotiation. Once I realized the game they were playing, I understudy that we cannot buy the car from them. I don’t mind if the deal that I was asking is not doable for them, then they just needed to say, no we can’t, and I wouldn’t lose my day of work and drive all the way from Tarzana to simi valley and back. 40 minutes after I left the dealer, I received a call from JOSH, and he was telling me that he listened to the recorded call and that it was 60 months!!!