Reviews
Most pleasant car-buying experience ever!
We greatly appreciate the Friendliness, transparency, hard work, attention to detail & efficiency of Johnny & Aen (Ian?) before & during our visit to the showroom.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephanie, thank you so much for recognizing your experience at our store. We truly appreciate it! We're glad we could be of help with your purchase. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Good personal connection with the customer. Observant and professional advice given in advance of service regarding areas of concern, always a plus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gary, thank you for the awesome feedback! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great place to shop
Good selection. Omar helped me pick out just what I needed. Good prices for a bargain shopper. Thanks for all the help Omar
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the fantastic feedback, Joseph! We try hard to please our customers in every way possible and it is gratifying to know that we have succeeded. We are so glad to hear that Omar was able to help with your purchase. Please don't hesitate to reach out if you have other automotive needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Will highly recommend to others.
Your service manager Jimmy M. was awesome. He always kept me informed on exactly how my car was doing, how long it would take to install the new parts and set up a rental for me at enterprise. I thank your mechanics as well.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your awesome review, Ashley! I am happy to hear that you were pleased with the service you received from Jimmy. He takes pride in his customer service and always makes sure our customers know everything that is going on! Feel free to visit us if you have any further needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Wife was with my 6 month old child and was told it would be a 3 hour wait for an oil change. They took that into consideration and instead they took care of her and had her out of there in 45 mins. Thank you guys very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Mario! I am happy to hear our team was able to serve your wife and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
The staff was very helpful and very knowledgeable and took good care of me and my vehicle and very prompt at getting my car done on time they said it would be
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Myriam, thank you for reviewing your service experience! We are very happy to hear that we could be so helpful during your recent visit with us. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service.
I received very friendly and helpful service from the employees. The waiting area is excellent. Fast service. I love my Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day, Roberta! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your Kia for many years to come. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
1st Kia gives me the royal treatment
Robyn in the service department is great. She treats me like family every time. Makes sure I get a ride back home, gives me the royal if I wait in the lobby but most of all is genuine and shows she cares.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rick, we are truly grateful for this awesome review! We are thrilled that Robyn was able to take care of you. She is a great asset to our team and we appreciate her providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
1st Kia treats you like family
Robyn and Debbie always take care of me. They make I get a ride back if needed, I get the royal treatment if I wait in lobby and most of they treat me like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rick, hello and thank you for this fantastic review! I am happy that Robyn and Debbie have always taken care of you. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. Don't hesitate to reach out if you have other automotive needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Our salesperson Corey was helpful, understanding and AMAZING. My daughter has a broken leg and Corey went above and beyond to help us during the buying process and get our car to our house.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tina, thank you so much for taking the time to share your feedback. We're glad to hear that Corey went above and beyond to help out with your purchase. If there is anything more that we can do for you please come back and see us anytime! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005