Reviews
great service:
prompt and friendly and efficient service. Good explanation of service and charges therein. Comfortable waiting room where we were advised when our service was done
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and this review, Barbara. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service department
Jimmy was very courteous and professional. Always have had a good experience with the service dept. They honor your appointment time and get your car back to you at the time promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the marvelous review of our service department. Bob! We're glad to hear that our staff has always provided you with a positive experience during your visits. We will be sure to pass along your kind words Jimmy and we look forward to seeing you again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service - Pleasant waiting area
I liked having a pleasant place to wait. I received a detailed explanation on the service that needs to be done. The employees I interacted with were polite and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Mary. I am happy to hear that you were pleased with our customer service and facilities. If you need anything else in the future please feel free to come back and visit us anytime! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Robin is the friendliest and always makes sure you are taken well care of. The waiting area was extremely nice filled with fresh donuts, drinks, tv, wifi, magazines and quiet
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome feedback, Allen! Providing great customer service is our number one goal and I am glad to hear that you were pleased with our facilities and the service you received from Robin. Please don't hesitate to contact me or visit us if you need anything else. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Fantastic service
Fair and honest. That is what is important to me. Cory explained everything about the car. Much appreciated. I would go back even though i have a kia closer to my home.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great feedback, Donald! We're glad that Cory was able to help with your purchase. We are grateful that you have chosen us for your automotive needs and we look forward to serving you again in the future! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service and Selection
All of the staff were amazing, I hate buying cars and Eian made it super easy. The finance staff made the process flawless and I walked away feeling like I was treated good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your purchase, Debra! We're very happy that Eian and our staff were here to help you and treated you with the customer service we know you deserve. We appreciate your feedback and look forward to seeing you on your next visit. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Customer service was great and buying my car was fast and easy. No hassle while we were shopping vary calm and relaxing
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for the wonderful feedback, Robert! We are so very pleased that we could make your visit fast, easy and hassle free, and we believe that's how every shopping experience should be. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service!
Jimmy got me in and out because I was in a hurry. Kept me in the loop and let me know when the vehicle was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome feedback, Bobby! Jimmy is truly an exceptional employee and we appreciate all he does for us! Please let us know if we can do anything else for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent service. They aim to please.
Professionalism and courtesy displayed by staff. They make you feel special. Also the car was finished before The quoted time. Enjoy the ease of picking up the car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi William and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Please feel free to call or stop by if there is anything else we can do to help you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
I got taken care of right away and the lounge was clean and easy to wait in. The car was ready before the time promised. The staff was very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Gary. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005