Reviews
Excellent service
Professional, courteous and efficient service. I've been bringing my Sedona van for regular service to 1st. KIA in Simi Valley for over 5 years now, and I always feel very satisfied working with them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Luis, thank you so much for this 5-star review about your service experience! Our goal is to provide quality customer care, and we're happy to hear that our team has shown you their commitment to this. Thanks again for your loyalty and business. We will be there for you for many years to come. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
It's all good
They take care of my car. I like there coffee selection. You just relax outside as you wait. Well I don't want to write a story of how nice it is thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words, Ernie! We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At 1st Kia of Simi Valley, we value our customers and we look forward to seeing you down the road. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service and Nice Staff
The service staff are very friendly and helpful. They got me squared away quickly and I left there very thankful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the glowing review, Cherice! We try hard to please our customers in every way possible and it is gratifying to know that we have succeeded. We are so glad we were able to help! Please let us know if we can do anything else for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Good service and friendly staff
I liked how they asked me questions to get specifics about my car and wanted to be accurate. I like that they call and update you and make sure you want a service done before just doing it. Everyone was kind and polite.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly grateful for this awesome review, Lakesha! I am happy to hear that you were pleased with the service you received from our staff. If there is anything more that we can do please come back and see us again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, friendly staff, and super efficient
Staff is always nice. Jimmy Maguglin was super helpful and my car was finished in a timely manner! I will always recommend First Kia
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful feedback, Tiffany! I am very happy to hear that Jimmy could be so helpful during your recent visit with us. We appreciate your recommendation as well. If there is anything else we can do for you just give us a call! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Great sales team, finance was quick and painless. Tim did a great job. No haggling and was straight to the point. Over all great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this wonderful review, Mike! We are very happy to hear that Tim did a great job in making your car buying experience with us quick and painless. We look forward to seeing you back again in the future! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Hassle-FREE Experience!
Service Team is always friendly, they listen carefully and Robin knows me by sight. Jim helped me this time and he was awesome like Robin always is.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the glowing review, Roger! We're completely committed to providing great service and we're ecstatic to hear that your experience with Robin and Jim reflected this dedication. Please keep us in mind for your future auto needs as our team is always here to assist you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Politeness, professionalism, knowledgeable
Politeness, professionalism, knowledgeable, clean facility. This survey could be improved by not asking for a minimum of twenty darned words before it will be accepted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Lawrence! Please feel free to reach out to us with future auto needs as we are always here to help. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service department offers great customer service
Their service department provided great, fast, efficient customer service. This is my second time going in to get my oil changed here and both of my experiences with the service department have been great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing feedback, Yasmin! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
I brought my car in to be worked on for a recall. I drove to the service window and the man there, I think his name was Jerry, was very helpful in helping me set an appointment for later in the week. I brought my car in and he offered to wash it afterwards. I picked Jonny car as am so happy with the repair. Staff was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this awesome review, Krystal! We are happy to hear that you were pleased with the service you received from our staff. If there is anything more that we can do please come back and see us again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005