Reviews
Service with a Smile
My car is a Kia Sportage, and I bring it in for its regular service/maintenance. Scheduling is always easy, customer service excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made our day, Laura. We are so happy to have earned your trust with your vehicle's service needs and we look forward to making sure that you enjoy your Kia Sportage for many years to come. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
2005 Kia Sorento
Robyn is always so attentive and thorough with me and my needs for my Kia Sorento. I always know that I am in good hands
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cheryl, thank you for your wonderful feedback of Robyn. We're completely committed to providing great service and we're ecstatic to hear that your experience reflected this dedication. We look forward to making sure that you enjoy your Kia Sorento for many years to come. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Experience
The employees were very friendly and helpful. I felt like my time was important to them. They worked efficiently to get my car ready in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Troy, thank you for reviewing your service experience! We aim to provide timely and efficient service for our guests and we are proud that this was received during your time spent with us. Don't hesitate to reach out if you have other automotive needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Admin Assistant
First and Foremost I would like to give the highest credit to our salesman, Sid Khan who worked for my family to get a deal done. Mr. Khan was the perfect salesman; from returning our phone calls, to opening car doors for my family, even parking two Kia Optimas side-by-side so we can compare the EX to LX models and finally walking me over to the Service Department to introduce me to the Service manager so I am familiar once I need to bring my vehicle for future service. Secondly, I want to thank Johnny in Finance and the special KIA rebates for also making the deal possible. I went to other dealerships and no one was willing to work with my budget due to the negative equity I had in my Audi trade in. My family is growing with a newborn daughter, to a new house purchase, we needed to trade our Audi A3 for a more price-efficient vehicle without giving up on the safety features. The KIA Optima EX gives my family what we wanted in features and more in a price that was more affordable for me. I am really hoping this will be a great vehicle for me and my family and will be able to hold its value in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you and congratulations on your new Kia Optima EX, Tina! I'm glad Sid and Johnny were able to help you with your purchase. If you have any further needs, do not hesitate to come back in for a visit. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service, Great staff
Friendly staff and worked out a better price than advertised. Bob and Tim were very helpful. I was in and out within an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great review, Stephen! I'm glad Bob and Tim could be of help with your purchase. Please reach out if you need anything in the future. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Jimmy was diligent about getting to the root up the problem with my vehicle. My car was kept there overnight and Jimmy contacted me several times throughout the thirty or so hours to keep me posted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Theresa, thank you for sharing your experience at 1st Kia of Simi Valley. It is gratifying to know that Jimmy kept you informed of the progress of the work on your car. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Manager & Fast Service
Your service manager Robyn Rymond was very helpful and kept me informed about the recall service for the Kia QF Steering Feel Improvement. The service was great and fast. Thank You Robyn.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to submit this awesome feedback, Alexander. I'm so pleased that Robyn was able to provide you with such exceptional service. Please keep our dealership in mind for your future auto needs as our team is always here to assist you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service rep, fantastic communication
The pre-service communication was excellent. I received a phone message and email reminding me of the appointment. I took my car the night before and they accepted it without question. Jimmy in the service dept was professional, called me when he said he would, and made me feel very comfortable with the suggested repairs. Top marks for his customer service approach.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your marvelous feedback, Brett. Providing great customer service is our number one goal and I am glad to hear that you were pleased with the service you received from Jimmy and 1st Kia of Simi Valley. If there is anything else we can do for you just give us a call! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Low key and respectful sales team
Straight forward and fast. No high pressure sales. Very respectful communication. I appreciated that they did not try to sell me extra unneeded accessories to bump up the payment. Tim E. was very helpful and spent lots of time with us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your fantastic review was quite a refreshing read, John. Congratulations on your new purchase! I am happy Tim provided you with a fast and pressure-free service. Don't hesitate to contact us if there is anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Leasing
The leasing process was totally painless and quick. Eian Yarbrough was exceptional in his help.His knowledge of the vehicles we were interested in was awesome.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We sincerely appreciate your feedback. Eian is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. I’m glad to hear he was able to help with your lease. If there is anything more that we can do please come back and see us again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005