Reviews
Excellent Service and Cashier Departments
Car was done on or before estimated completion time. Jimmy was very courteous as well as efficient and so was the cashier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cindy, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast and efficient customer service and will be ecstatic to hear that you left 1st Kia of Simi Valley satisfied. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Always treated fairly
This was our 7th Kia from the forte to the Sorrento bought at First kia, and we are always treated well and also fairly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the amazing review and congratulations on your new Sorrento, Jesus! We appreciate your loyalty and we look forward to your continued business! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent service
Jimmy was awesome although i did not have an appointment he was able to assit me right away. Called me with updates on my vehicle. I am beyond satisfied with the customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Alexandra. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jimmy was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
kia opitma
Fast friendly and clean nice waiting room. Spratt was friendly and very help dull. Service was cut by 1 1/2 hours becausevtbey saw I was waiting. Nice guy...
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Heather and thank you for your feedback! We couldn't be happier to know that you are pleased with your experience here at our dealership. If you have any further needs, do not hesitate to come back to see us. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
1st Kia in Simi Valley has always been so good to me. They have great customer service, prompt attention, quick car service. Robyn is great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kellie, thanks so much for this 5-star review about your service experience! I am pleased to hear that Robyn and our team has consistently provided quality customer care during your visits. We hope to work with you again for any of your automotive needs! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent
The Salesmen Omar was very nice and easy to do business with and I got a great deal and they worked with what I was willing to spend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Kyle! We work incredibly hard to exemplify our commitment to customer care and we're glad to hear that Omar was able to help with your purchase. Please keep us in mind for your future auto needs as our team is always here to assist you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Prompt and Efficient
Everyone was prompt and efficient. The waiting area was very clean and comfortable. I am always happy with the service 1st Kia provides! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review, Danielle! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact or visit us if you need anything else. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great all around service
Process was very quick when we decided to lease. Eian Yarbrough was exceptionally knowledgeable about the vehicles we were interested in, and exceptional overall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We sincerely appreciate your feedback, Jaqueline. Eian is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. I'm glad to hear he was able to help with your purchase. If there is anything more that we can do please come back and see us again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
New car!
I loved how Ryan was very patient!he showed us every car we wanted to see and let us test drive all of them.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you and congratulations on your purchase, Jennifer. We are happy to hear that you were pleased with the service you received from Ryan. If there is anything more that we can do please come back and see us again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
quick and easy
quick and easy with no problems, would definitely go back for any needed repairs or service. well priced with good service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this wonderful review, John! We are very happy to hear that your service experience with us was quick and easy. We look forward to seeing you back again in the future! Best. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005