Reviews
Quick and kind
Since day I stepped foot on Kia Simi Valley grounds I was treated well. Now every time I bring my car in for service I am always treated with kindness.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Stephanie and thank you for this great review! We're very happy that our team has consistently treated you with the customer service we know you deserve. We appreciate building long-term customer relationships and we truly value your business. Please let us know if there's anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Excellent customer service
Everything about this location is excellent! I always appreciate Robyn and her one on one assistance in the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback, Nichole. We are happy to hear that you were pleased with the service you received from Robyn. If there is anything more that we can do please come back and see us again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
My car was serviced in a timely manner. My service writer whom I've used since I bought the car from 1st Kia is always very pleasant and helpful. He makes sure my overall experience is good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Betty. We appreciate you for letting others know about your experience at 1st Kia of Simi Valley. We're glad to hear that our staff was able to give you an overall positive experience. Thank you for your continued business and please let us know if we can do anything else for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Since you moved to the booths outside the experience seems seamless. Robyn kept me informed throughout the day. It was the best experience in service I have had yet.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ronald and thank for the wonderful feedback. We're very happy to hear that you enjoyed your visit here with us at 1st Kia of Simi Valley. We are driven to offer great customer care and we strive to provide the best service experience. Please remember that we're always here to assist you with any future auto needs! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Amazing service
My 3rd kia from 1st. Fast and easy. Everyone is very helpful. Love my new Sorento. Thank you 1st Kia!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phillip, it was a pleasure to read about your third car-buying experience at 1st Kia of Simi Valley. Congratulations on your new Sorento! We are so very pleased that we could make your visit fast and easy, and we believe that's how every car buying experience should be. Please reach out if you need anything in the future. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Prompt, friendly, quality service
Quality work was done on car during this and all previous visits. (I now have over 100,000 miles on my Sorrento and all maintenance has been done by First Kia.) Staff is consistently friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christine, thanks so much for this 5-star review about your service experience! I am pleased to hear that our staff has consistently been friendly and helpful. Our goal is to provide quality customer care, and I am glad to hear that they have shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Very satisfied Customer!
Jimmy was amazingly helpful. I wish I had come to him when I needed my timing belt done. But my brakes are fixed, no more shaking!! LIFE IS GOOD, AGAIN & SAFE!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Teriann. We are glad that Jimmy was able to help get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
Everything. Everyone very helpful. Would recommend dealership for sales and service. Very clean dealership. Love the coffee. Hours are great
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome review, Sheri! I am glad to hear that you were pleased with your visit. Please feel free to reach out to us with future auto needs as we are always here to help. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Always friendly.
The guys are always great there. Helpful courteous and friendly. It takes great customer service to get me to drive 20 miles to have the car serviced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and patronage, Janet. We're completely committed to providing great service and we're ecstatic to hear that your experience reflected this dedication. If there is anything more that we can do for you please come back and see us any time! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Standard oil change and Computer Update
I had the oil changed and an upgrade to the computer in my car. Robyn knew me by name which impressed me immensely. The only down fall, I went home and after over two hours at home waiting for a call, I had not received one so went to the dealership for a status. It was just about 10-15 minutes more and my car was done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this feedback, Leslie. We're happy to hear that Robyn left such a great impression on you, and apologize for the extended wait you encountered. Please let us know if we can do anything else for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005