Reviews
I found the BEST car dealer and service
Very professional ,honest and friendly. I won't go to any other car dealer 1st KIA of Simi Valley Has the right people to help. Special thanks to OMAR ABUZAID.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful feedback and patronage, Sandra. We are pleased to hear that Omar and our staff were able to provide an overall positive experience. If you ever need anything in the future, please don't hesitate to let us know. Best. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome customer service
Everyone was very nice and helpful and they didn't stop until I got what I wanted.I was able to go on to test drives and the customer service was excellent and I wasn't mauled by a bunch of sales people it was a it was a wonderful experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review and congratulations on your new purchase, Karen. We're completely committed to providing excellent service and we're ecstatic to hear that your experience reflected this dedication. Feel free to visit us if you have any further needs. Best. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Perfect dealership excellent team
Excellent experience I would recommend this dealership to friends and family I had such great deal and treatment I will definitely go again for my next purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the glowing review and recommendation, Nadia! We take pride in our customer service and do whatever we can to have our customers leave happy. Congratulations on your new purchase! Please don't hesitate to contact me or visit us if you need anything else. Best. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Awesome customer service
Awesome customer serviceeveryone there was very nice and they worked very hard to get me into a very beautiful 2017 Kia forte thank you all at first Kia seamy Valley especially Jesse and collen
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback and congratulations on your new 2017 Kia Forte! We’re happy that Jesse and Collen were able to help with your purchase. Please let us know if there's anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Service
All were very helpful and not pushy about selling additional items. Staff explained all issues brief and clearly. Finance Manager worked to get me the best interest rate possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to provide such great feedback, Mark! We're glad we could be of help with your purchase. Please feel free to call or stop by if there is anything else we can do to help you. Best. Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, clean facility, speedy service
I arrived at my appointment time of 8:15 am the guy(I think his name was Jim) who checked me in, was absolutely professional and nice. There was no need to ask any other questions because he answered everything. He offered free refreshments, tv and wifi and even a free car wash. WOW! He also gave me an estimated 2hr time frame which I was ok with, but lucky for me my car was serviced within an 1hr 15 min. he checked me out and I was on my way. Thanks Again jim and Kia of Simi Valley!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for this marvelous review, Tolanda! We are so pleased that Jim was able to provide you with such exceptional service. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service!
Amazing staff! Very comfortable and happy to be at the store. I love my car and will continue to come to this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this outstanding review, Scott! It's wonderful to hear that our staff was helpful with your purchase and that you love your new car. Please feel free to reach out to us with any future auto needs as we are always here to help. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
super service
timely, friendly and professional, i like as well i see same people whenever i return. gives confidence in quality of repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Randall. It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service and problem solving
Robyn Evans is our go to person. She does everything she can to make sure all is taken care of. The problem, I always have my lights on Auto, the sensor was not detecting cloudy rainy days, so my lights would not come on. The law states lights need to be on when using windshield wipers. I had to switch to manual to turn lights on. However, the sensor would turn lights on sometimes in bright sunny days. We had to have our photo sensor replaced. We are monitoring it to see if all the problems are solved. I am rating them excellent on quality of repairs, hoping we don't have to go to plan B to take care of this issue. Stay tuned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Linda. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Robyn. Please let us know if we can ever help you in the future. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, friendly.
Honest, straightforward and felt good leaving the car to be serviced. Called when the car was done. Friendly staff, they even washed my car.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeanette, thank you so much for your kind words about your experience with us at our dealership! We are so happy to have earned your trust with your vehicle's service needs. If there is anything more that we can do for you please come back and see us any time. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005