Reviews
My favorite mechanics fosho
I liked how the staff is friendly and competent at the front desk, especially Robyn - she has always been extremely helpful, knowledgeable, and nice, and I also really like that the mechanics are thorough in doing their jobs and the prices are very good. If I did not trust that the mechanics were doing a good job then I wouldn't bring my car there but I do l really do think they are great. I really appreciate that you guys have a nice waiting area with coffee, donuts, TV, and especially bottled water. Last time I hung out outside because it was raining and really nice outside so I am glad that you guys have multiple seating options outside under an overhang as well. Last but definitely not least I really like that you guys do a multi point inspection every time I bring my car in for an oil change. That is extremely helpful and it's good to make sure everything else on the car is safe. My fiance has a Ford unfortunately or else I would bring her car to you guys as well!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the awesome feedback and patronage, Brian. I am happy to hear Robyn and the rest of our staff were able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Dave S
It started with a salesperson named Angela Jones. She was everything I needed. I had not planned on buying a KIA product and she convinced me. Unfortunately, she was not working the day I returned, but Sid Khan did a good job of selling as well. I think I might have paid a little too much for the car, but no complaints. I am sure that your service will make me forget the price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this great review and congratulations on your purchase, Dave! We're glad Angela and Sid were able to help with your purchase. Please let us know if we can do anything else for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Customer Service. Not so great pricing.
Jimmy was extremely attentive and took care of me when I needed help. I like how detailed he was and how fast I got my car back. 5/5 for Jimmy, 3/5 for the dealership's service offering (see below). Averages out to 4/5.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Jimmy. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great services
I liked the way you guys went out of your way to get me deal i want. Very friendly experience too.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this review, Juan. We work incredibly hard to exemplify our commitment to customer care and I am glad we were able to help with your purchase. We look forward to making sure that you enjoy your car for many years to come. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Effort by 1st KIA
Great effort to get our vehicle done quickly and get replacement tires for us at a very reasonable price. We appreciate that as like everyone we're on a tight budget. Thanks, 1st KIA
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback, Evan. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
a review
robyn is great. vehicle service took less time than expected. been taking my kias here for years (rio and optima).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and patronage, Greg! We look forward to making sure that you enjoy your car for many years to come. Feel free to visit us if you have any further needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great staff
The staff at First Kia of Simi Valley were professional and friendly. I am very happy with the service/repair I received.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review, Brandon! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Friendly and knowledgeable
Friendly and great great great great great great great great great great great great great great great great great great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful feedback, Ayman. If there is anything else we can do for you please don't hesitate to give us a call! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Friendliness of staff and the cleanliness of facility. My service provider thoroughly went over the service report with me as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from 1st Kia of Simi Valley. If there is anything more that we can do please come back and see us again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Service
We were given a definite time our car would be ready And it was - right on the dot. Very friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the positive review, James! We're glad that we're able to provide you with time-efficient service. Please let us know if we can do anything else for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005