Reviews
Great place
We were well served from the initial internet contact to our arrival at the dealership. The employees are very genuine. Great value.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the five-star review, Denise! We're happy to hear you're so satisfied with the customer service you received during your visit. Please let us know if we can help you with anything else. Best, Johnny Kia, GSM | johnnykia@firstautogroup | 805-306-1005
Great customer service
Jimmy was my service rep. He was courteous and professional. He had my car finished on time and called me when my service was completed. Also I was able to have the recall done at the same time as my oil change so therefore I did not have to give my car up a second time. The staff was courteous, kind and efficient. My sales guy Jesse was also available to answer a question I had about the functionality of my dashboard. I will absolutely recommend this dealership to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful feedback and recommendation, Lori. We're glad Jimmy and Jesse were able to provide you with the outstanding service we strive to deliver to each of our guests. Please don't hesitate to call if we can help with anything at all. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Good Work, Nice People
Nice people. Had some road damage to our Optima and they really spent time to understand the damage, work with our insurance company, and get it repaired right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words, Richard. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
car repair
Our service agent, I believe her name was Robin, was very friendly and helpful, it was a good experience, except for the call center. They gave me some mis-information.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide us with this feedback, Deron. We're glad Robin could be of help! If you would like to discuss your concern further, please do not hesitate to contact us at your earliest convenience. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Always a good experience. Never pressured.
Always friendly and professional staff especially Robyn and Vince. They are very respectful. Enjoy seeing staff and shuttle driver who is very personable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the awesome feedback, Jerry! We are truly dedicated to providing quality customer service and I'm happy to see that your visits reflect these values. Please let us know if we can do anything else for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Perfect service every time
I love Robyn - she's the best! Always takes great care of me and my family. Thank you Robyn and Vince and the whole team
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback, Victoria. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Robyn, Vince and the rest of our team were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service and friendly employees
A Very nice woman checked me in. She was very Efficient. And the shuttle back home was very much appreciated
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to share this review, Lisa. We are happy to hear that you were pleased with the shuttle we provided and the efficient service you received from our staff. If there is anything more that we can do please come back and see us again. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
First Kia Reveiw
The professional staff (both at the service desk and the technical mechanics). I never receive recommendations for things that don't need to be done. I can trust the staff -- that's a big thing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, thank you so much for your kind words about your experience with us at our dealership! We are so happy to have earned your trust with your vehicle's service needs. If there is anything more that we can do for you please come back and see us any time! Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Fantastic Experience
Very pleasant experience. Never felt pushed or rushed. Got exactly what we wanted for the exact price we were looking for. Employees are super friendly. Transaction time was minimal. First KIA of Simi Valley is about 60 miles from where I live, it was totally worth the drive. Will definitely reccommed First KIA of Simi Valley to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. We work incredibly hard to exemplify our commitment to customer care and I am glad we were able to help with your purchase. We look forward to making sure that you enjoy your car for many years to come. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Experience at First KIA
The people were very friendly and welcoming. Made us feel comfortable. Everyone was willing to work with us to get the best deal possible. Transaction time was very quick. We never felt rushed or pushed into something we did not want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is very kind of you to write us such a nice review, Michael. We're proud to offer our customers a comfortable and pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to 1st Kia of Simi Valley. Thank you so much for your business and please let us know if there's anything else we can do for you. Best, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005