Reviews
Vehicle service
Service writer Sang, very courteous and professional. My oil change service was prompt and included even washing the vehicle. Overall, service was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great Deal!
The price was right; Eddie answered all our questions quickly and was very helpful with the new technology on the vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review. We are pleased to hear that Eddie was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, Professional and friendly staff
The customer service was excellent. The KIA Telluride s is a great vehicle. I like the way KIA stands behind there vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Exceptional Service & great customer service
Everyone s very professional and takes the time to help you with any issue you might have. I appreciate that since there is no shuttle back to Newbury Park that you get me out as soon as possible each time I bring in my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, thank you for the feedback! We are happy to hear about your positive experience at 1st Kia of Simi Valley, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Sang and Greg went above the call of duty to help me with...
Sang and Greg went above the call of duty to help me with a contact issue. They spent an extra hour making calls and working with vendors to resolve the issue.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
1st KIa Provides Excellent Service
I was early. At least 3 different people came by to ask me if I was being helped. The persons who helped me interacted with me, they did so with good knowledge of what I could do to speed the drop-off along. Later, they texted and then called to tell me what had been done. I authorized a couple of filter changes, and later picked up my car. EVERYTHING WAS WELL DONE!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service
Took vehicle in for scheduled oil change. Service writer was polite and courteous. Vehicle was serviced and washed. I waited for the vehicle at the lounge area. Service was done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service.
Yes, we were so thankful for Sang and the teams efforts to rectify our dilemma-the failed engine bearing-the way everything was handled seamless from drop-off to pic up has made us truly- Kia customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Great service, nice people
Pretty honest, upfront with price. It was a pleasure to purchase there. Very quick and easy. Love my new car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Johnny Kia, GSM | johnnykia@firstautogroup.com | 805-306-1005
Your service department & manager are unrespectiful and...
Your service department & manager are unrespectiful and treat women like they are nothing. I asked to speak to a supervisor & he was rude, would not let me talk & just walked away. What kind of customer service is that? If I was a man he would NOT have done that! You should review his work ethics. He gets paid way too much for what he does.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair