Reviews
Devin, Gaylene and the entire service team truly
Devin, Gaylene and the entire service team truly exemplify Lithia's core values. Their desire to help customers and constant integrity are what make me come back to them. This is how a dealership service department should run. Between my corporate fleet vehicles and personal vehicles, they have always taken care of me. Piece of mind is an invaluable tool to have these days, this crew delivers that time and time again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The staff was very friendly and provided great service.
The staff was very friendly and provided great service. They did a great job helping me find the right family vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new vehicle! It's awesome to know that our Sales Team provided you with a friendly and great service experience that got you the vehicle you were looking for. If there is anything else we can do for you, do not hesitate to contact us here at Lithia Chrysler Jeep Dodge of Great Falls.
Awesome
Jake was one of the best salesmen. Very attentive and informative of my wants and needs in this deal of my truck and dream car,a dodge challenger. He was very fair with the price and my trade. He and Mitch were exceptional from start to finish and I will recommend Lithia to friends and family. Awesome experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are grateful for you leaving us a five-star review and for recommending our services. We're pleased to learn that you had a fair and efficient car-buying experience with our Sales Team. It is wonderful to know that our team was informative and attentive to your needs. Thank you for choosing Lithia Chrysler Jeep Dodge of Great Falls and enjoy your dream car, a Dodge Challenger.
Good quick service just wish I would have received an
Good quick service just wish I would have received an itemized bill. The bill just had a total with no breakdown for labor/parts.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and business. Our team here at Lithia Chrysler Jeep Dodge of Great Falls is proud to read that you had a great experience with us. Please feel free to contact us again if we can do anything else to assist you.
Fast oil change
Another fantastic service department experience. They changed my oil rotated my tires and gave me a full health check making me feel safe and confident about taking my family on vacation
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Craig! Thank you so much for your five-star review. We are glad we could make your experience with our Service Department something to remember and that they did a full health check on your vehicle. Our Service Team here at Lithia Chrysler Jeep Dodge of Great Falls is here for you when you need us.
Amazing sales team - Jake and Josh
Amazing sales team performed by Jake and Josh. Got me connected and taken care of right away, no hassles, no struggles and had me out the door with a new vehicle. Thanks gents!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The best Service Department in Great Falls, MT!
The best Service Department in Great Falls, MT! They are the main reason Lithia Jeep is so fabulous. I appreciate all that the service team does to help me keep my vehicle in the best condition it can be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent rating and review. We are happy to see our Service Team at Lithia Chrysler Jeep Dodge of Great Falls was able to provide great and quality service for your vehicle. We thank you for your business.
Pure Regret
Worst experience I have ever had. It took 3 hours to purchase, I had no trade in, good credit, no holdups. The manager Ian is an absolute disgrace. He stormed up when I had just sat down and started asking questions about the vehicle I was looking at and started demanding for his drink, then stormed off without a sorry or anything. Super bizarre attitude especially for a manager let alone an adult. Horrid first impression. The disorganization was so bad. I've never had a car buying experience like this. I regret it and do not recommend.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Please know we take your feedback very seriously. Given the opportunity, I would like to learn more about your experience with our Sales Team. Would you mind sending me your preferred contact information at your earliest convenience? Sincerely, Brian Belderrain General Manager Bbelderrain@lithia.com
It was amazing how quickly they diagnosed and repaired my
It was amazing how quickly they diagnosed and repaired my vehicle. I dropped it off and drove home (120 miles). Ten minutes later, I got a call telling me the vehicle was ready for pickup. Amazing!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, and thank you so much for taking the time to share your wonderful review regarding your visit here at Lithia Chrysler Jeep Dodge of Great Falls. We're glad to read that your vehicle was diagnosed and repaired in a timely and efficient manner. We are always happy to help.
I worked with Josh and he was a great guy and easy to
I worked with Josh and he was a great guy and easy to deal with. He was super helpful and knowledgeable. When it came time to get the truck he showed me all the features in it and what they do. Josh was a great guy to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Braden, thank you so much for your kind feedback. It is wonderful to know that you had a great, knowledgeable experience with our Sales Team and we congratulate you on your purchase. We welcome you back to Lithia Chrysler Jeep Dodge of Great Falls anytime.