Reviews
Stopped in to check out a used vehicle I was interested
Stopped in to check out a used vehicle I was interested in, left with a new 2023 Truck instead! Jeremy did a great job accommodating my husband and I. He showed us everything available that we were interested in within the used stock. One of the new trucks caught our eye instead. Jeremy shifted gears and made us extra comfortable with the buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After having an extremely frustrating service when
After having an extremely frustrating service when management and galene all got involved and stepped up my truck is now fixed and I'm happy with what went on on the last service thank you for stepping in and getting my truck fixed
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to write a positive review and sharing your experience with our Service Team. It's great to learn your vehicle is tuned up and back on the road in superb condition! Please let us know if there is anything else we can do for you here at Lithia Chrysler Jeep Dodge of Great Falls. We are more than happy to help.
Great custoner service always!
Great custoner service always! Devin and his team take great pride in their work. I have had the best Service Advisers here: Jordan, Kaleb helped me out today. I bought my Grand Cherokee at Lithia in 2016, I am a loyal custoner. I trust their service recommendations to keep my vehicle in optimal condition and safe on the road. Thank you for providing high quality service and world class custoner care!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are grateful you took the time to leave this positive review. It is pleasing to learn that our Service Team provided you with high-quality service and world-class customer care during the service on your Jeep Grand Cherokee. Please let us know if you have any further questions and thank you again for choosing Lithia Chrysler Jeep Dodge of Great Falls.
Sean our sales guy was superb in every way!
Sean our sales guy was superb in every way! He has sold us two vehicles in the last 3 years and both experiences were positive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are grateful for your amazing five-star review of Lithia Chrysler Jeep Dodge of Great Falls. It makes us glad to know our Sales Team sold you two vehicles in the last three years and provided you with positive experiences. Congratulations on your purchases and we are so grateful for your business, Dewey.
Do not buy from this dealership.
Do not buy from this dealership. Joe and Max are not to be trusted. Drove 3 hours to buy a Truck. It looked like someone had thrown a party inside of it with smoothie stains on the ceiling probably from holding a drink and hitting a bump. Could not produce their 100 point inspection report and the back brakes were at .4 and need replacing at .2. They are trying to keep a $1000 deposit unless we agree to buy the truck for an amount we could not agree on. Shady place and shady salesman. We could feel the bad brakes on the test drive.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, We take your feedback seriously here at Lithia Chrysler Jeep Dodge of Great Falls. It would be appreciated to have the chance of connecting with you further regarding the experience our Sales Team provided you while visiting to purchase the vehicle in question. Please email me your preferred contact information. Thank you, Brian Belderrain General Manager Bbelderrain@lithia.com
You have our contact information. In fact, you have our contact info, dinged our credit and have that info as well. We disputed the $1000 charge you have still not returned. You want to talk about this experience then do the right thing and return our money. Not surprised with your years of one star ratings. I've already started contacting others that have complained about you screwing them over too and some form email reply will neither make things right nor stop me from doing what I can to make sure you don't continue doing this to other potential customers.
Jordan is great to deal with in the service department.
Jordan is great to deal with in the service department. My truck needed a serious engine repair and they got me taken care.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service department
First when rotating tires check the tread to make sure it’s not separating from the tires. I have had my tires rotated at the GF lithia and never had a problem until this time and my last time there. Car shook really bad after I picked it up. Called and was told oh you need them balanced. Never had the problem before. When I called to speak to manager of the service dept. they weren’t available. Then when you ask for the service manager to call you back you hear crickets. The service department used to be the best now it has issues.
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- Quality of repair 2.0
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, Thank you for posting a review of your experience with our Service Team here at Lithia Chrysler Jeep Dodge of Great Falls. We would like the opportunity to have a discussion about your recent tire rotation and the level of communication you received from our team. When you have the opportunity, please reach out so we can discuss your feedback further. Thank you, Brian Belderrain General Manager Bbelderrain@lithia.com
Sean, our dealer representative was awesome.
Sean, our dealer representative was awesome. He shepherded through the process from the beginning, friendly, hands-on supportive. Enjoy to do business with the process of completing the transaction with. Josh was equally simple and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind review of Lithia Chrysler Jeep Dodge of Great Falls. We are ecstatic to learn that our Sales Team was friendly and supportive throughout your experience with our location and we hope you take care!
Without an appointment, Gaylene got us in and out in a
Without an appointment, Gaylene got us in and out in a more than reasonable time. Gaylene is an extremely important person in the service department. She is five stars all around.!!! Extremely happy and pleased with Gaylene‘s customer service! Would definitely recommend Lithia and Gaylene!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so excited to read that our Service Team was able to get you in without an appointment and also assisted you in a timely manner. It is great to know you extremely happy, and pleased working with our team at Lithia Chrysler Jeep Dodge of Great Falls. Thank you so much for taking the time to appreciate our team and leave us a 5 stars. Your business is valued, we look forward to working with you again in the future. Have a great day!
Great service.
Great service. Friendly staff. Went out of way to provide answer to question. Shuttle service provided home & back which prevented a long wait for me. Awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so pleased to have your positive five-star review. Thank you for your trust in our Service Team here at Lithia Chrysler Jeep Dodge of Great Falls to provide you with great service and go out of the way to answer your questions. It makes us proud our Shuttle service gave you a ride home and prevented you from a long wait, which is awesome. Should you need anything else, we are always here to help.