Dean McCrary Kia

This dealership was easy to work with and I would highly reccomend them to anyone that's looking for a vehicle.

This is the worst dealership in the world they will literally sell you a lemon and then tell you it’s out of there hands if you don’t have a car for two months on a car that has a life time warranty. Also I had only driven the car for less then a month if you are looking to purchase a car look somewhere else they will scam you for everything you got they only care about money the do NOT CARE ABOUT YOU.

Tried to contact for oul change appointment 6 times in three weeks no response. Finally Kia outside service 45mins on phone. Finally got code for local service not dealer.

On December 2, 2020, I took my KIA Soul to Dean McCrary with the engine light blinking. I was told I would probably need a new engine. Well they kept my car for THREE weeks not ONE phone call to me. I had to call EVERYDAY and was told we are waiting on the tech line, what ever that is. They REFUSED to give me a loaner and REFUSED to pay for a rental! When I did pick up my car I was told they gave me a FREE oil change, because they had to clean out all of the thick oil in the engine. Well, well, I have EVERY receipt from my car being at the dealership and these include oil changes. I am wondering if I ever got an oil change! I did call KIA consumer affairs! They could not get anyone from Dean McCrary to return their calls either. So my message to would be buyers go ANYWHERE but Dean McCrary, home of the life time warranty!!!! To get this life time warranty you MUST have your car serviced there for EVERYTHING!

Scammers and liars!!! I had bought a new 2021 Kia Seltos in Dec. 2020 with 34 miles on it. In January 2021, it broke down. I had it towed to Dean McCrary Kia. I was calling everyday asking about my truck and nobody could tell me nothing. A week later finally got a call stating its the transfer case/transmission. I asked about a loaner or rental car, they tell me to call 1800 Kia for a rental. Then I was told it could take another week or 2 for them to fix it. By the end of the week I called to get an up date and to let them know that 1800 Kia said they don't do anything about rental. Then they told me I would have to pay for it up front and they will reimburse me later. I dont have funds to do that right. So then I talk to the service manager. His options were to either pay for it, find a ride where I needed to go, or let it get repo and I can finance another car. Then the lady who sold me the car came and told me the same thing and tried to talk me into letting it get repo and buying another car through her. I then left bc I didn't like how I was being treated and went back the next day to speak with the sales manager. I told him I talked to the finance company and they are willing to finance another vehicle for me if Kia sends them the check back for the Seltos in the shop. Its 2 days later and I still haven't heard from them. The Seltos is under warranty and I purchase an additional warranty. Mind you, this is the second time the 2021 Seltos has been in the shop and they told me it would be an additional month or 2 months before they can fix it.. They dont care about their customers at all. They dont follow up on their promises and its now going on 3 weeks I dont have my vehicle or a rental car. Even when I call up there, they forward my calls to their voice-mail and they will not give me corporate number.

I would highly recommend working with Kelcey Williams.. he answered all my questions and helped get everything I wanted.. He’s followed up afterwards to make sure everything was still going great with my car and that I was satisfied. They didn’t pressure me into buying from them, and let me know all the prices I was looking at before going into the store. I would recommend them over the other Kia places near me. If I choose to get a new vehicle in the future it will definitely be from them.

My mother and I purchased a car from Dean McCrary Kia and we purchased the car only because of the warranty forever that they advertise. About two weeks ago the transmission needed to be repaired, it took the warranty company two weeks while our car was at the service department to inform us that they will not cover the work despite the required maintenance and oil changes that was done on the car. To make matters even worse the secretary Lisa was very rude to my mother and she seemed to have a hard time communicating with the warranty company and the service department that we was told to take the car to. This has been an exhausting and stressful process that was unnecessary that not only wasted our time but resulted with us receiving poor customer service from their front desk staff.

Until this experience I would have given this dealership service department a good rating. But, the way I have been treated is unacceptable. If I could give the cutomer service less that 1 start I would. I was in for an oil change in October 2019 and end of November my car was out of oil. This was the first time it had ever burned oil that way and it was emitting an awful smell. I called the dealership and I was told I would need to participate in a 3,000 mile oil study and visit the dealership every 1000 mile. I went in first part of December to get it started. They didn't give me any paperwork but I didn't think much about it. At that point I trusted them. I just visited for my 3rd test and was at first told I had to come back 2 more times. When I explained the situation they then said I had to return once more and they had no record of my December visit. But, they did show that it did not meet the criteria in the Jan visit. If they had apologized and just said it was an error I would have been irritated but okay. Instead, the young lady treated me as if I were either lying or stupid. She continued to insist that the January visit was the start of the first 1000 miles. There are several reasons that prove they were not being truthful but I won't go into those. They did not give me any paperwork when I left so I returned and and requested it. Then, I called the service manger and he was very nice and said he would look into it and would call me the next morning. When I did not hear from him I called and left a message the next afternoon to give him the benefit of the doubt. I still have not heard from him. I have no choice except to continue with this study or start over with another dealership. Not only is this inconvenient, but you will spend at least 1 1/2 to 2 hours every time. My car has failed 2 of the three test and now I have to go back and leave the car for a whole day. I would not mind the inconvenience if I thought they would take care of the issue. I feel like they are doing everything they can to avoid responsibility.

Dean McCrary promotes scam warranties and supports unprofessional behavior. What type of business employees a GM that yells at a woman on the phone??? Do not ever go to The Pensacola location. Zero customer service And no ability to communicate or resolve issues they created. STAY AWAY

I recently bought a 2017 Sorento. Prior to completing the sale, I inspected the outside (tires, brake lights, headlights, etc...). After the purchase was final, I drove straight home. The next day I noticed that one of my tail lights was busted and part of it missing. I also realized that the 3rd row seats were down so I decided to raise them. When I raised them, I saw seats FULL of sand. Not just a little. It looked like someone had turned over a sand bucket in the seats. I believe that the service department busted my tail light but they will not accept responsibility. The lack of detail in cleaning the car shows just how much they care. Who sells a car with a seat full of sand???!! Dean McCrary does, that's who. I will not recommend them to anyone. As someone from a management background, I can assure you, I would not allow this type of service. Ronny Smith, our salesman, was the ONLY positive part of the purchase.