Dean McCrary Kia

I honestly loved my Kia Forte, which I purchased new from Dean McCrary in April of 2014. Never had any mechanical issues, always felt it was a safe, reliable car that did everything I needed it to do. I took great care of it and had all the scheduled maintenance done at this dealership. This spring I started finding unexplained damp or wet spots and actual MOLD growing inside of my car, on the carpeting underneath the driver's seat and back seat floor board. Then I found more inside of the trunk. After the dealership inspected it, they stated water had leaked into the trunk due to a factory defect. Apparently water was getting inside the trunk from the tail light assembly. Initially they had even stated that this was a 'wear & tear item' and tried to bill me for the repair?! I googled the leaking trunk factor in a Kia Forte and yes, there are numerous cases just like mine. This was NOT a new thing to Kia! I left my vehicle with them for the 'recommended repair' that same day. They were also supposed to clean the mold from the carpets. (They did not.) This faulty repair only made the issue far worse, and my car was FLOODED by water two days in a row due to heavy rains the weekend after I picked it up from them on Friday, April 26th. The carpet was completely drenched and over 2 gallons of water were removed via a shop vac for two days consecutively. Water from the leak came in through the trunk, traveled underneath the back seat and drenched the carpeting. I made photos of everything and emailed them to the service manager. The car smells of mold and there is visible mold as well. The trunk had mold visible on the side walls, in between the back seat and trunk and also underneath the carpeted mat & rubber mat that covers the spare tire area. There are also visible rust spots forming in the paint that have yet to be addressed. All of this water damage occurred nearly 3 months ago. (The 'repair' was done the week of April 23rd, 2019) They still have my car in their shop as of today, July 16th! The service manager barely communicates and does not respond to calls and very rarely to emails. The local dealership wants to blame Kia Corporate for a factory defect. Kia Corporate is stating that this is a poor workmanship issue, & the local dealership is 100% responsible...So nothing has been resolved. I have repeatedly ask for a list of what is being replaced, such as the carpet, floor mats, back seat, any rust that needs to be addressed, mold removal, any electrical or mechanical parts that have been affected by the amount of water that has flown into my car...NO response. I am beyond disappointed and actually quite shocked at the way this has been handled. The car is ruined by water damage, and the service department which I had trusted for 5 years to do every single service needed on my car will never again regain my trust. It is now July 16th and this issue has been ongoing since April 23rd. Lack of customer service and lack of competency have ruined not only my vehicle, but the entire experience of owning a Kia for me. How can a dealership literally flood my vehicle and not expect to be held accountable for the undeniable damages? I requested a buy-back on this vehicle from Kia. There is no chance of me trusting this vehicle is going to be restored to it's previous condition and no way I will ever trust that it will not have issues in the future as a result of the water damage. It would be the only fair resolution and yet I get no response. This is outrageous & negligent, to say the least. Avoid this dealership!

I recently purchase a used car from Dean McCrary KIA in Hattiesburg,ms working with the sales associate john was extremely pleasant experience A good sale person can be sometime hard to find, but john is. I test drove a of couple vehicles with john before making my decision. He was patient and friendly the hold time and listen carefully to all my concerns. Sales manager and finance staff were friendly as well Service team had my car washed and clean nicely I would highly recommend this dealership and look forward to future business with them Andrew

Had the BEST saleswoman! Made sure I left with exactly what I wanted! Tonette, the salesperson, is the best in car sales customer service. Couldn't have had a better car buying experience.

2018 KIA OPTIMA!!! Absolutely satisfied with my recent purchase! Mr. Garret was professional, patient, very knowledgeable of the vehicles, and listened to exactly what I needed. Dean McCrary KIA by far provides exemplary services.

Great selection of vehicles and great salesman I really enjoyed my car buying experience at Dean McCray of Hattiesburg They went out of their way to accommodate me with the purchase of my Kia Soul

Really appreciated the help & service from Toneet. She was really interested in making sure everything was right for me & my budget! I wasn't even sure I get could financed at all with something I could afford but Kia of Hattiesburg helped me thru the process'

Fantastic transaction. It is a joy to drive my Kia Soul. If I ever trade again it will be at Dean McCrary in Hattiesburg MS. Sales and Office Staff great.

I let y'all get me so upside down till it will be that way the rest of my life. I recommend y'all to my daughter y'all sold her a used car for a new I told her and her husband get an attorney and them not contact you again. So y'all don't contact me right now

Sheri McClendon from the Hattiesburg dealership was amazing! She did EVERYTHING to help me get a car and I walked out with the keys to a brand new car!

We went to Kia on 08/26/17 to look a different vehicles, our sales lady Sheri was great with customer service. She took the time with us to locate what we were looking for. Me and my spouse were interested in both a a SUV and a car, but thankfully Sheri had the patience to help us in every detail we needed in a vehicle. Terry made the financial process in buying a vehicle super easy for us. We have bought many vehicles over the years, Kia by far was is where we will visit again for our buying experience!