Reviews
Pleasant Experience
I just picked up a 2008 jeep liberty from My Auto for my daughter.After looking for months and coming across lots of disappointments at other places I am so happy we pulled in My Auto Inc. and was greeted by laura a wonderful and helpful person, she showed us few jeeps and my daughter and I chose a low mileage liberty in excellent condition for a very fair price and no extra fees added.After choosing the jeep laura introduced us to the owner Andy and he was very professional and got us 2.34% financing.We couldn't be happier ,they really made my daughters first car purchase a wonderful and easy experience.She is going to recommend all her friends looking for cars to you.Thank you guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Car Buying Experience
From start to finish, this was by far the easiest car buying experience I've ever had. Andy knows what he's doing for sure! He recommended the bank that we got our financing through, and the paperwork took less than an hour to complete when we picked up the car. There was a small mechanical problem that was fixed immediately, and he couldn't have been nicer or more thorough. Great big thanks to Andy and Laura (I hope I got that right)!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What a joke
This was the worst 2 sales people I have ever came across. They would not lower a price for a cash deal 500 dollars what a joke that mountaineer has been there for over a year and they won't do 6500 cash for a car that is 6995.. How are you still.In business every review is bad on this place should have listened to the other people
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
This is Andy ,owner of MY AUTO INC.You asked how are we in business? Well let me answer that ,We are in business for 31 years by running an honest business and selling high quality vehicles,and doing very well, thank God.At my dealership I don't welcome rude individuals like you with an attitude,demanding price reduction.By not meeting your offer price it doesn't mean we are doing anything wrong or deserve 1 star review.WE have Lots and Lots of happy and repeat customers and lots of 5 star reviews.I choose to do business with nice polite respectable customers.
2004 ford explorer white
Just purchased a 04 ford explorer about a week ago from this dealer and im honestly very happy with the quality and performance of this vehicle so far. Everything from choosing the vehicle, going through the purchase and dealing with customer service was simply great. They made the whole process fast and easy and i would definitely recommend them if your interested in purchasing a vehicle you wont regret it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Seemed Honest at the time
The dealership seemed nice at the time I purchased my vehicle. All went well for about the first month or so after I purchased the car, which is also about the time of the warranty expiring. First my car alarm began to go off at random times and the door ajar light would not go off. This problem has been tough to diagnose and fix I have already spent upwards of $400 trying to fix this issue. Furthermore it caused my car battery to die. The radio also started to short out as I drove the car. i foolishly did not initially find it alarming that there were spots of oil under my car after I purchased it. I was in denial and thought it was one of my family's other older cars that were parked in the same spot time to time. Finally I noticed that the oil levels in my car my lowering I brought it to a mechanic where they told me that the gasket in the timing belt cover needed to be replaced to stop the leak. They were confused as to why a car with low miles as this one would be leaking oil from that area. Nonetheless this repair would cost nearly $2000 although I may just keep refilling my oil instead of fixing it as I don't plan on keeping this car long. Despite the issues with the car early on Andy was helpful with trying to get me the best price for the brake calipers after they went as well as a sensor in the engine that needed to be fixed. Before I received the car, even though it would have passed inspection as is Andy replaced the front brakes and rotors on the car and fixed an issue with the sun roof not opening. Overall Andy seemed like an honest guy when I purchased the car and it is entirely possible he didn't know about these issues, however, I am a little disappointed with my purchase.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
unable to update my previous review
Car was sold with bad ball joints. Dealer was supposed to fix. I had my mechanic do it.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Reliable Professional
My Auto Inc had just the car I was looking for (a green '04 Jeep Grand Cherokee Laredo to replace a '95 one), and Andy made the process of purchasing it very easy. It seemed to be a risk that he would not allow me test drive it, but he is right that accidents can happen in the area of his dealership. So the burden is on him to deliver vehicles in top shape when they leave the lot, and this was certainly the case with the new '04. Considering how conscientiously he did everything he said he would do to get the vehicle ready (change the wiper blades, etc.), I am confident that he does the same for each sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andy is the best!
My auto and andy made the process of getting a car very easy for me. The facility is nice and clean, the workers are very pleasant also. But the best part is the price. He has the best prices on long Island! If i ever need another vehicle in coming back to my auto!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Can't test drive until I decide to buy !
See the title - enough said. Looked at vehicle said I would be interested in test drive. Told "When you decide to buy the vehicle, then you can test drive it".
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
A great experience
I was concerned as a female on my own when I went to purchase a car. I was pleasantly surprised at My Auto Inc. Andy showed me a variety of cars. Most sales people are pushy and put pressure on their customers, but not Andy. He answered all my questions and addressed all my concerns. We made a deal. He took care of my loan financing and all other paper work. My car was ready two days early. I would recommend anyone I know to My Auto Inc. Thank you Andy for a nice car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase