Reviews
Amazing customer service and support!
Amazing customer service and support! Service representative,Paul, went above and beyond to assist with auto GPS technical problem. Incredibly efficient and timely service! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your review is everything we hope to see! We're overjoyed Paul went the extra mile to demonstrate our commitment to customer service. Thank you for supporting Germain Nissan!
Greg was his usual self in his attention to detail and
Greg was his usual self in his attention to detail and always keeps track of my car. I rely on him to take care of what I need. It is as though I have a personal valet.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Greg is a star.
We will be sure to pass along your kind words to Greg. Thank you for choosing Germain Nissan!
Get’em while they are hot!
My salesperson Dakota was helpful, honest and not pressuring. Car was spot on and am pleased with price and the transaction as a whole. I rated 4/5 because I just got the car and want to be sure everything is good, will update to 5/5 if so!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind and honest feedback! We're thrilled to hear that Dakota provided an excellent experience for you during your purchase. Drive safely in your new vehicle, and enjoy it! If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Joe Evener - General Manager - 614-383-4300
Daniel to sales person was honest and to the point on a
Daniel to sales person was honest and to the point on a vehicle sale. Finance was quick and personable. It did not take 6 hours to buy a car. Everyone in the dealership was kind and professional. It was really comfortable to be there. I wish I would have known about them 2 vehicles ago.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that Daniel and the team at Germain Nissan made your vehicle purchase such a positive and efficient experience! It's great to know that our finance team was able to provide personable service as well. Thank you for choosing us, we appreciate your business, John!
Greg goes the extra mile
Greg was very professional and courteous! He was a true gentleman. He took good care of me and went above and beyond to help me get a good deal on my repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Millie, thank you so much for your 5 stars and shoutout to Greg! All of us at Germain Nissan appreciate your business!
Brought in Murano .
Brought in Murano . Engine light came on. I already had it diagnosed that oxygen sensor was bad. When brought it in I was told they had to run test. It would cost $169.95. After the test they told me the same thing. The total cost would be $1046.48 plus tax. The said they would subtract the test cost from the price. The cost would be $876.54 after that. I feel I was treated unfairly and over priced. My first test was free at Auto Zone. It took 10 minutes. I was at your garage over an hour for same result. I have always been pleased with your service department until now. I am on my 4th vehicle from you and not happy. I have checked other garages and have been told $535. Not sure where I go from here.
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know about your recent experience, and I'm sorry that it left you feeling disappointed with the price of our service. We strive to deliver top-quality service at a fair cost, and it's disappointing to learn that we've left the wrong impression. We will be sure to take your feedback into consideration as we move forward. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Chelsea Loar - Service Manager - 614-383-4321
Knowledgeable and fast service up to date status on your
Knowledgeable and fast service up to date status on your vehicle condition and appointment times
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's always a pleasure to deliver professional, prompt, and communicative service! Thanks for choosing Germain Nissan. Safe travels!
They were courteous they were on time today or
They were courteous they were on time today or informative, and I felt very welcome there
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review of Germain Nissan, Barbara. It was our pleasure to work with you!
I enjoyed working with Paul M.
I enjoyed working with Paul M. He was very helpful and the work on my car was completed on time. I recommend Germain Nissan!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that Paul provided you with helpful and efficient service here at Germain Nissan! We appreciate your recommendation and are glad to hear your car was taken care of promptly. Thank you for your trust and support!
Service at German Nissan
Easy checkin. Paul, the service agent was very helpful and efficient. I only waited an hour and 15 minutes for an oil and lube and tire rotation. I looked on website prior and found a coupon. Nice waiting room! Great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angie, we're so happy to hear that you had a good visit here at Germain Nissan! We're thrilled that Paul was helpful and efficient in servicing your vehicle. Our website always has up-to-date coupons available, and we're glad you were able to take advantage of them. Thanks for taking the time to leave this wonderful recommendation!