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Duval Ford

(2,971 reviews)
Visit Duval Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 482-0716 (888) 482-0716
Used (866) 520-6628 (866) 520-6628
Service (833) 547-5651 (833) 547-5651

Reviews

(2,971 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duval Ford from DealerRater.

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Jonathan was easy to work with and communicated well via

Jonathan was easy to work with and communicated well via text or phone. If you're looking for someone to work with Jonathan is your guy. Tim streamlined the process making the paperwork Quick and painless.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Clear communications and great customer service are key to the Duval Ford Service First promise. Thank you Tom for recognizing these qualities in your 5 star experience with Jonathan and Tim.

Alison was very helpful.

Alison was very helpful. We were able to get transportation when the car had to stay overnight. Only concern was waiting over two hours for a tech when we had made an appointment.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you smmoonlaw for your 5 star review for Allison and the Duval Ford service team. Your comments have been noted with management.

Great service and good people… very comprehensive and

Great service and good people… very comprehensive and convenient ….excellent feedback for work in the future

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Duval Ford thanks you for the 5 star recognition lesl236. The Duval Service First promise works on great customer service and clear communications.

They made my service needs quick and painless.

They made my service needs quick and painless. Duval Ford is the definition of quality in Jacksonville.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks brownie for the 5 star recognition of the hard work and dedication of the entire Duval Ford service team.

I have bought most of my cars from Duval Ford.

I have bought most of my cars from Duval Ford. Unfortunately, the sales rep and his supervisor could not explain what the "extras" were. I spent SIX weeks trying to get the information. Finally went to another dealership to find out (and buy) the car I wanted had heated seat and moon roof.) The service there was horrible. Treated me like I had no idea how a car works. I switched and came back to Duval for service and have never regretted it.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you Pat for sharing your experience. Please reach out to Duval Ford sales manager Adam Williams to review your comments in more details 904-891-9809

Great service and it was quick and convenient for me as a

Great service and it was quick and convenient for me as a customer. I appreciate the service for educators.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duval Ford is honored to support teachers in North Florida. Thanks ibasco for the 5 stars.

The whole team did a fabulous job.

The whole team did a fabulous job. It was so well organized and efficient. Everyone was professional and respectful .

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you renee.rooks for sharing your 5 star experience with Duval Ford. Reaching 100% customer satisfaction is our goal every day.

Ken and Tino are awesome!

Ken and Tino are awesome! Mark Rogers is also top notch! Top Notch Customer Service! No pushy salesmen! Extremely helpful, quick, reasonable, but most of all HONEST and TRUSTWORTHY!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Duval Ford appreciates your 5 star endorsement for our sales, finance and service teams kmzaros.

Thank you for treating us teachers at Clay Hill Elem.

Thank you for treating us teachers at Clay Hill Elem. to an oil change in January! It was so thoughtful and appreciated.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

My 2019 Ford Explorer Limited has a water leak in the

My 2019 Ford Explorer Limited has a water leak in the roof. I booked a appt. for them to evaluate thru Geico. I showed up for my service/evaluation appt; I was met and told that it was my windshield without them even looking or anything. I was told that was the only place it could leak. Take it now, I remained in my car the whole five or so minutes I was there. The next morning, I got a text telling me I had missed my appt. and to reschedule..... wow... hmmmmm... This was the worst experience..........

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.