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Duval Ford

(2,960 reviews)
Visit Duval Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
Used (866) 520-6628 (866) 520-6628
Service (833) 547-5651 (833) 547-5651

Reviews

(2,960 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duval Ford from DealerRater.

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I’m was very satisfied with my experience and this is the

I’m was very satisfied with my experience and this is the only place I will be going for now on

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks taebo110 for putting your trust in the entire Duval Ford team.

Looks to make deals happen.

Looks to make deals happen. Andy was very responsive and easy to work with. When I get ready to purchase another vehicle it will be with them. The whole store is very helpful and will sit down with anyone and help.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks cameron.langford21 for putting your trust in the car buying experience at Duval Ford on Cassat Avenue.

Very friendly, clean , helpful, the setup is nice , I

Very friendly, clean , helpful, the setup is nice , I have had fords most my life and it gets better and better each time

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great to hear stewart9279 that your Ford experience keeps getting better. Duval Ford appreciates your continued business is sales and service.

Best deals, no games, great service.

Best deals, no games, great service. I shopped all local dealers looking for a truck and Duval was by far the best overall experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you tjsimmers for the 5 star recognition and market review. Duval Ford works diligently every day to achieve 100% customer satisfaction.

The rep I dealt with was great - Leighton.

The rep I dealt with was great - Leighton. Very knowledgeable and attentive. He even allowed us to eat some of the staff lunch when he saw my 6 yr old expiring.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

So glad Leighton provided a 5 star experience with lunch. Thanks jerseywill for the recognition and trust in the Duval Ford team.

Recently I was traveling from Georgia to Jacksonville!

Recently I was traveling from Georgia to Jacksonville!!!! Unfortunately, I had car problems and Duval Ford was awesome and worked me in to their schedule without to much of a wait! I had 2 different service consultants And they were kind enough to even give me their cell phone number and keep me In formed!!! Although, I had to make other arrangements to get back home , the People there were kind enough to help me all the way till the end !!!!! A special shout out to The service manager !!! Believe RYAN was his name!! In invertingly , my phone cleared out the review (before I could respond )! Thank all of you!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thanks Kathy for sharing your 5 star experience with Duval Ford during your recent travel from Georgia. We strive every day to exceed 100% customer satisfaction.

Technician arrived on time, was very polite and

Technician arrived on time, was very polite and professional. He took care of my truck and saved me a lot of time with the mobile service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Duval Ford's Mobile Service is a great option to have your repairs performed in your driveway or parking lot. Thanks wilygator for your 5 star vote of confidence.

Warren did a Fabulous job of taking care of my needs.

Warren did a Fabulous job of taking care of my needs. My overall experience was outstanding.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Thanks frieslarsen2 for providing Warren and the Duval Ford service team with 5 stars.

I appreciated the service there and the two

I appreciated the service there and the two representatives that were helping me very nice and professional and went far beyond my expectations. Thank you.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks Major for sharing your 5 star experience with Duval Ford's service team.

Jonathan was easy to work with and communicated well via

Jonathan was easy to work with and communicated well via text or phone. If you're looking for someone to work with Jonathan is your guy. Tim streamlined the process making the paperwork Quick and painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Clear communications and great customer service are key to the Duval Ford Service First promise. Thank you Tom for recognizing these qualities in your 5 star experience with Jonathan and Tim.