AutoNation Ford Wolfchase

PROS 1. Flexible Maintenance Window: They were able to move my appointment from the day before to now (i.e. When I needed to come in per reasonable concerns.) 2. Knowledgeable Mechanics: No problem talking to me about what was discovered and the health of my vehicle. 3. Thorough Inspection: The proof is in the paperwork. 4. Complimentary Car Wash: Who doesn't love that? 5. Friendly Dial-In Customer Service: Down to earth & reasonable- "Sure, no problem! Come right on in. Drive safe. We'll see you in a few." CONS 1. Wait Time: 2-3+ Hours for a tire rotation, inspection, tire pressure adjustment, application of new windshield wipers and oil change. 2. Failure to Review Customer Account: THE BIGGEST DEAL. Important Notes: A) I purchased my vehicle from the location delivering the maintenance services, am a registered Ford owner, and AutoNation member. B) I purchased full wrap-around coverage, extended mileage protection, extended warranty protection, mechanical & electronic device failure protection, full tire coverage, the oil change & scheduled maintenance package (etc). Issues: I walked in to have my car serviced with all of my purchase & package details in hand. I was told that none of the above would be not be necessary; I could secure said documentation in my glove compartment & drive around. The staff would retrieve all of the service relevant information from their customer database prior to calculating the total due. No worries! Unfortunately, this was not the case. I had to insist that I paid for the package relevant to the maintenance rendered before the person processing my payment bothered to verify. For the record, my payment total dropped over $100 from what they were 'sure' I owed. They nonchalantly mentioned that they hadn't really bothered to review what packages should be noted and applied to my account prior to checkout at my next service. (i.e. Oh Goodie! I get to play Groundhog Day the VR RPG next time!) They advised me to inform employees prior receiving my next service and provided me with a three letter acronym that would never be remembered or relevant to someone who isn't a mechanic at Ford AutoNation. "Just tell them you have this...INSERT_THREE_RANDOM_LETTERS and they'll know what to do." (Exactly what I attempted to do before being told "No worries, we'll see everything, just pull around.") The person processing my transaction stated that the tire issues that I was experiencing could be due to cold weather rolling in. *Except* It's mid-August in the southern region of the United States and my commute to work mostly consists of 35-40 minutes at speeds between 55 and 65+ miles per hour. (i.e. More than enough time for the tire pressure to rejuvenate and the sensor to dynamically make adjustments to any previous alarms. ) When I asked the person who minutes before, admitted to glazing over my account and package details at best if they could retrieve this information & made notes on my account they shrugged it off and didn't bother. (Not surprising at this point. "It's not important. It's unnecessary. We can pull all of this up at your next visit prior to calculating the total due at the time of service. (Just as long as you remember to insist that you paid for something that you did and really push).. you Just tell the mechanic you've got INSERT_THREE_RANDOM_LETTERS and they'll know." - Internal Dialogue: Yeah. I'll be sure to do what I attempted to do to begin with that you're advising me I should have done to begin with. I trust you to approach your clientele as if they can recall what they invested in. (Not!) - Actual: "Thank you so much for your help! I'll be sure to remember that! Have a wonderful day!"

Prompt and quality service at AutoNation Wolf Chase Ford.

After purchasing my F-150 King Ranch from Dobbs Wolfchase, I had moved to another city 3 hours away. When it was time for the 50 K mile service I arranged a couple appointments for a return visit to include the service. Upon arrival there was some confusion at one of my stops that threatened to throw all my plans awry. The people at Dobbs helped me make the appointment while accommodating the changed schedule, even providing a courtesy car. They went to great lengths, over and above to help me out and made the trip successful. Thanks Roger!

Lee Gault was extremely helpful and friendly. I know I can count on him for any of my repair needs. My Ruby Red Taurus is out of factory warranty but I have extended warranty. Lee checked the warranty information and I only had to pay the deductible. Thanks, Lee for a great job!

Great service. Come on. You really want me to provide 50 characters?

Service tech could have been more friendly and personable

I trust Kenny Myers. He is the general manager at AutoNation Ford Wolfchase. For many years, I have purchased cars from him. I also often refer my law practice clients to him. Kenny gives great advice. Recently, I decided to try something new when it came to car purchasing. I searched the AutoNation web site and found the exact make, model, colors, and options I wanted for my car. I requested a few additional photos and purchased the car without having test driven it. I was comfortable. Kenny coached me through the entire process. Within just a few days, the car arrived exactly as advertised. Clean. Ready. Fun. My total transaction time was no greater than when purchasing any other car. It was easy. Even adding in the long-distance transportation costs, my total transaction was less than an almost identical car at a local dealership. It was a great experience. Call Kenny Myers on his cell at 901-848-5507.

Had a 10:30 app for a oil change and can was not pulled in till 3 pm asked why do you even take app if you don’t go by them and never got a answer then a service guy was very rude to my wife

Barbara took care of me as always! I was in and out quickly!

They always go above & beyond to try to save you time and money!!