Reviews
I wanna thank Tom Bush employee Joe Jacobson and his
I wanna thank Tom Bush employee Joe Jacobson and his lovely wife Leslie Jacobson and Gino and Jeremy for helping me get the perfect car for me Thank you for all you've done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Katherine, it's great to know that Joe, Leslie, Gino, and Jeremy were able to assist you in finding the perfect car here at Tom Bush Volkswagen. Thanks for sharing your experience, we hope you love your new ride!
Just wanted to drop a few lines and let others know that
Just wanted to drop a few lines and let others know that Tom Bush Volkswagen not only gave me a great deal on a great car. But they continue to demonstrate their top-notch service six months later. I just took my Volkswagen in for it it’s 20,000 mile inspection. And they serviced it to perfection. My service technician Alan did a marvelous job. In not only servicing the vehicle, but assisting me as well. He made sure that I understood everything and kept me informed every step of the way. It’s refreshing to know that I am not just a number, but that I am valued as their customer. Thank you and keep up the great work!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tony, we're delighted to know that you've had a great experience with us at Tom Bush Volkswagen and that Alan has been particularly helpful. We appreciate your feedback and look forward to continuing our top-notch service for you!
Our car needed servicing and window tint replacement.
Our car needed servicing and window tint replacement. Tom Bush VW made this an easy one step process. Service department was efficient, communicated well, transported car to and from tint center. Tint center did fantastic job. Very pleased!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that our team at Tom Bush Volkswagen was able to make your car servicing and window tint replacement a smooth process. Thank you for sharing this positive feedback. We appreciate it!
Happy with my service
Very satisfied with my daughter's car service. Thank you I recommend this and very fast with services. They will call you write away. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eileen, we're delighted to know you and your daughter had a great experience with our service at Tom Bush Volkswagen. We appreciate the recommendation!
Excellent job
Excellent job from anyone at the dealership. Victor is really nice guy. Thank you guys. I’m very happy doing business with you guys. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Emsud, we're so glad to know you had a positive experience with Victor and the rest of our team at Tom Bush Volkswagen! Thanks for your business and this great review!
Good guys…
Dead battery issue and Trenton the Service Advisor got me in on short notice. He also had a minor warranty issue handled at the same time. I’ve had very few issues with our Atlas and Mgr Scott and his service team always takes good care of the customer.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to know that Trenton and our service team at Tom Bush Volkswagen were able to assist you promptly with your battery issue! We appreciate the feedback — it's great knowing we could take care of both matters for you. Safe travels!
Loyal customer for life.
Outstanding from beginning to end. As always, they take great care of you whether you’re getting a set of tires or just buying a battery for a key fob.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeff, we're delighted to know you had an outstanding experience here at Tom Bush Volkswagen. Whether it's tires or a key fob battery, our team is always here to help!
Kenny Loh
I had a great experience buying my lease out. Kenny Loh was amazing throughout the whole process. Communication was excellent and he even helped me execute the deal while I was out of town. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeffrey, we're so glad to know that Kenny made your lease buyout process a smooth one at Tom Bush Volkswagen. We appreciate the positive feedback and are here if you need anything else in the future!
Worst service department ever
I called to get my oil changed on September 18. They told me the next available appointment to be waiting would be October 13. Totally ridiculous. I will not take my car there for any service whatsoever. Maybe they need to sell a dealership so they can hire more people to service vehicles that they sell. I bought my car there because it was close to the house. Now I’m driving to Orange Park to give my services that.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Randy, I'm sorry to learn about the delay you experienced when trying to schedule an apt. We understand your frustration, and we're always working on improving our scheduling process for a better customer experience. Your feedback is valuable in this regard. If there's anything more you'd like to discuss or if you need further assistance, please don't hesitate to reach out directly at your convenience. We would love a second chance down the road. Thank you, Scott Clemons - Service Manager - (904) 371-4370
Tom Bush VW, Jacksonville Fla
Excellent service! Dealership has a good amount of models to choose from. There was never any pressure to purchase a vehicle. Thomas was very helpful from the beginning when I made a phone call. Everything went smooth and quick. The facility was very nice, clean and comfortable. I would definitely purchase in the future from this dealership and also refer anyone in the market to purchase a Volkswagen. The customer service from beginning to end was phenomenal. I absolutely love my new 2024 Atlas!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so glad to know you had a smooth and comfortable experience with Thomas at Tom Bush Volkswagen. We appreciate your kind words about our facility, service, and selection! Enjoy driving your new 2024 Volkswagen Atlas!