Reviews
New customer to Jacksonville, FL.
Allen and Chris were very helpful. Just moved here from KC so I was happy to find a VW dealership close by. After service, they even take the time to wash your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know our team at Tom Bush Volkswagen was able to assist you, especially after your move from KC. It's great that the location is convenient for you and we hope the car wash added a nice touch! Thanks for sharing this positive review with us.
Not so good.
Initial experience was positive, as time passed, the experience degraded. Pressure from sales and service saying I needed to sell my car put me in an awkward situation. No service was completed while my vehicle was in possession of service department. My request to inspect issues with my vehicle went unanswered. I took my vehicle back and found a local garage to assist me.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, I'm sorry to hear about your experience. We aim for a positive and pressure-free environment so it's concerning that you felt otherwise. It's also disappointing to learn that we didn't meet your expectations with our service department. Please reach out directly so we can address these issues properly and work towards improving your future experiences with us. Thank you, Scott Clemons - Service Manager - (904) 371-4370
Professional service
Very professional service. The waiting area is aesthetically done with good books and beverages. One part has been recalled and the replacement was not available so will have to go there again.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback and are glad to know you enjoyed our waiting area at Tom Bush Volkswagen, Roma. We apologize for the inconvenience with the recalled part, but rest assured we'll get it sorted out on your next visit!
Service work
Excellent service by Chris and the VW team. He provided a thorough explanation of available options and the work performed was on time. We will continue to use Tom Bush VW for our service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we're glad to know Chris and our team at Tom Bush Volkswagen were able to provide you with excellent service. We look forward to continuing to serve your vehicle needs in the future!
Service Team in Maintenance
The gentleman that assisted me in the service centre was very helpful and informative of all the things that I needed to know about the maintenance of my car. It was a far better experience than my initial one two years ago, where I felt like the guy that was working there did not care about the customer or informing them of their process. I appreciate Allen’s dedication to service. He does the company proud. The compartment that holds my sunglasses just before the rearview mirror had broken from the excessive heat, and they replaced it as if it had never been damaged at all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that your recent visit to Tom Bush Volkswagen was a positive one! It's great hearing how helpful and informative Allen and the team have been. We appreciate the feedback and look forward to seeing you back again down the road!
Very nice
David was my sales men he was extremely nice and helpful. It was my first time buying a car and he made me very comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're overjoyed David could be the ideal salesperson for you, Tyler! Thank you for choosing Tom Bush Volkswagen for your first car purchase. Safe travels, and enjoy your new ride!
Car service and maintenance for Volkswagen Beetle.
Excellent service! Chris is very professional and knowledgeable. The waiting room/showroom is clean and filled with wonder snacks. A nice place to wait for your car to be repaired.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, thank you for sharing your experience at Tom Bush Volkswagen! We strive to make all of our customers feel welcome and comfortable when they visit us and we're delighted you appreciated our waiting area. Chris will definitely be grateful for the praise. Safe travels from the entire team!
Do not settle!!!!!
Make sure every agreed apon item is in writing. I made the mistake of taking a verbal agrement and was greatly upset in the none returning phone calls from my sales rep Danny.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us. We take all feedback seriously and I'm sorry to hear that you had a negative experience with our team. We understand how important it is to have everything agreed upon in writing, and we apologize for any miscommunication that may have occurred. We would like the opportunity to speak with you and make things right. Please give me a call so we can discuss your concerns further. Thank you, Robert Hudson - Used Car Director - (904) 371-4731
Good selection of certified own Volkswagen
They kept their word on the deal and had everything ready when I got there,I spent less than an hour there ,the car was clean and had a full tank of gas
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Greig, thank you for taking the time to review Tom Bush Volkswagen! We're happy to hear that the team delivered such a successful experience. We appreciate your business and hope to see you again soon!
Mr. Steve Garcia outstanding, personal service!
This was the second Jetta I have bought from this Dealership in 2 years! I came back for 1 reason only, and that was due to Mr. Steve Garcia. Mr. Garcia is an outstanding professional not only as a Sales Representative for Tom Bush but also as knowledgeable individual in this industry. He is fair, honest, and trustworthy. All of the qualities I value in a person!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gerri, thank you for the review! We are so glad to hear that you had a successful purchase experience working with Steve and the Tom Bush Volkswagen team. Drive safely, and we hope to see you back again down the road!