Tom Bush Regency Mazda V.W.

We recently purchased a brand-new Mazda CX-5 from Tom Bush Mazda, and this was a very special purchase for our family. At 46 years old, this is my wife’s first-ever brand-new vehicle purchased from a dealership, and I honestly couldn’t have asked for a better experience for her. First, a huge thank you to Gino Manley. Gino truly worked his magic behind the scenes and was able to help us get approved at a better tier than where we initially started. He went above and beyond to make the deal work for us, and we genuinely appreciate everything he did. José was absolutely fantastic from beginning to end. There was never any pressure or pushiness, and we never felt rushed into making a decision. He gave us the space we needed, answered our questions, and made the entire process comfortable and enjoyable. This is exactly how buying a car should feel. When José first brought the CX-5 around for my wife to see, it had only 3 miles on it and was about as brand-new as you can get. It still had the white protective material on the exterior, stickers on the screens, and protective coverings throughout the interior. Once she decided that was her car, José made sure it went through detail, everything was removed, and the vehicle was properly prepared for delivery. We also asked him to install a front license plate bracket for her work gas card, and he took care of that along with the rear bracket. What impressed us even more was the time José spent with my wife during delivery. He didn’t just hand her the keys and send us on our way. He helped her set up and customize the MyMazda app, walked her through the vehicle settings and features, showed her how to adjust the head-up display, explained the wireless charger, and went through all the technology and little “gizmos” the CX-5 has so she could actually enjoy and understand her new car. He was patient, knowledgeable, and incredibly helpful. And the service didn’t stop when we drove away. José called my wife afterward just to see how everything was going with her new CX-5 and make sure she was happy. That kind of follow-up says a lot about someone and made an already great experience even better. Billy in Finance was equally fantastic. As an employee, he made sure we received every rebate and benefit available to us. More importantly, he took the time to walk us through the different protection options without simply trying to sell us everything. We chose prepaid maintenance, bumper-to-bumper coverage, and wheel & tire protection, and Billy helped us decide which options actually made sense for us and which ones we could leave out. I really appreciated his approach and the fact that his priority was helping us make the right decisions for our situation. I also want to recognize Telis Asimenios. The culture of a dealership starts with its leadership, and you can see that reflected in the way the entire team treats people. Telis genuinely cares about the customer experience as well as the people representing the Tom Bush organization, and that attitude carries throughout the dealership. Even though I work here and already know the team, going through the entire process from the customer side gave me a completely different appreciation for what we do and for the people I work with. Most importantly, my wife is absolutely in love with her new Mazda. ❤️ Seeing her this happy with her first brand-new car makes this purchase even more special for me. Thank you Gino, José, Billy, Telis, and everyone at Tom Bush Mazda for making such an important milestone for us a genuinely memorable experience. Five stars without hesitation. ⭐⭐⭐⭐⭐

The sales representative John Stribling and General manager Ed were considerate of my request and exceeded my expectations.

Great experience at Tom Bush Mazda, Mark and Katya were straightforward and patient through a lot of back and forth, honored every number we agreed on, and made pickup smooth and hassle-free. No surprise fees, no games. Highly recommend if you're car shopping and want an honest and accommodating process.

I thank Ms. Cheri, my service advisor for her customer service and professional handling of my service at Tom Bush VW on Atlantic Blvd, Jacksonville Florida.

Sean at the service department did great job helped me with recalls, he is respectful and helpful and walk me through everything fixed and updated with my car

This was the easiest new car buy I have ever had. Right price for trade-in, right price and financing. Very smooth.

First, we really enjoy our Mazda CX 30. It’s been a good car for us and the service at Tom Bush Mazda is excellent. Sandy in the service department very pleasant and helpful and the work gets done in a reasonable amount of time. I would recommend Tom Bush Mazda for your next car

Sean did a great job, kept me informed and got me out on time again.

Sean Mooney is the best! friendly courteous and gets the job done. I’d recommend Tom Bush and Sean Mooney to any of my friends with a VW.

I can’t begin explain how much I am hating this dealership right now. I normally work on my own cars, but my 2013 Mazda Miata had an issue with the motor on the power hardtop so I went to the dealership to have it fixed. Well, a week+ later I finally get my car back with a bill of $4600+. I ask for the used parts, but they can’t produce them. That’s ok, sometimes that happens but it’s important. I get my car back, and have a trip planned where we leave on that Friday, but the second time I put my top down I get the exact same issue as before. I look at the motor and it doesn’t appear to have been changed. So I take it in, they diagnose it and lo and behold the parts they put in were ‘faulty’. I have to cancel the first part of my vacation so I leave on the following Wednesday instead of Friday and drop my car off for them to get it fixed. Expectation is I pick the car up Tuesday evening, pack, and leave early Wednesday morning. Nope. After a bunch of calls and trying to get someone on the phone I’m told that the car won’t be ready until ‘after lunch’ on Wednesday. I’m supposed to be 500 miles away Wednesday evening - so now I’m going to be paying for rooms I can’t cancel because they are wanting to ‘make sure it’s right’ - unlike the first time. If you did the work the first time, you’d already be familiar with pulling the interior pieces, removing the top, and replacing the motor, not taking extra time. Everything points to them charging me $4600+ for a repair they may not have even done. I can’t prove it, but everything they’ve done certainly suggests that’s the case. The only question I have is do I wait, eat the reservation costs, cancel my entire vacation (for even more money) and miss out on the 30th anniversary of Miatas At The Gap, or leave in the courtesy car and rack up 2000 miles over the next couple days and return on Tuesday of next week? Why not leave this review on Google? Because I’ve already talked about the bait and switch issue I had a few years ago with them there. And if they’re this bad at both sales and service, well… never again.