Reviews
Excellent customer service
Allen has been very helpful during our visit. He have us all the information that we need. They offered us wheel alignment needed however it was necessary. Allen was able to explain why it’s not anymore needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elvin - It makes our day to see that Allen and the team went the extra mile to make your service appointment a positive one. Thanks for choosing Tom Bush Volkswagen and please let us know if you need anything down the line!
Had a wonderful experience at Tom Bush Volkswagen.
Allen and the whole team have great customer service. Great dealership. Tom Bush Volkswagen did an awesome job. Thanks for taking care of us there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sam, thank you for the great review! We are so glad to hear that Allen delivered such a successful service experience. Drive safely, and we hope to see you back again at Tom Bush Volkswagen!
THE NUMBER 1 VW dealership in town!! Kudos to you!
Great experience all around. Pleasant dealing with my salesperson Todd. The manager Jim Reynolds and Finance manager Billy. The entire VW dealership is run efficiently and very customer friendly. Also loved the coffee bar and snacks!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Elizabeth - Thank you for sharing your great review of Todd, Jim, Billy, and the team! We are happy to have you as a Tom Bush Volkswagen customer and we hope you are loving your new car.
Excellent job
Always get excellent service at Tom Bush. Have been darling with them for years and have never been disappointed. Will continue to get our VW service and cars from this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to have you as valued clients, Cathy! Thanks for your continued support of Tom Bush Volkswagen and we'll see you next time!
Excellent Service Allen!
I’m from out of town, had an issue with the key fob on my 2021 Atlas. Service Manager Allen took care of the issue, was responsive, courteous and professional. Everything was satisfaction including the extra care of washing and vacuuming the car, nice touch and much appreciated!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Brian - We are thrilled that Allen took exceptional care of your Volkswagen Atlas, and everything went smoothly from start to finish. Thank you for stopping in at Tom Bush Volkswagen and leaving us your kind review. Happy travels!
Great experience
Knowledgeable salesperson, responsive, positive experience. Give them a call. I’m glad i bought my car from Tom Bush. I plan to buy from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Bill for the great review! We are glad that your purchase went well and that the team made things easy. We hope you enjoy your vehicle and will see you again soon!
Convenient and accommodating. Clean, refreshing
Chris my service advisor is always accommodating and professional. Janice Smith is such a joy to speak with in making my appointment. Such a great team. Waiting is is child friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wilma, Your review means a lot to us. Thanks so much for giving Chris and Janice a shoutout. We're delighted they were able to provide a five-star service experience for you. Take care! - Tom Bush Volkswagen
Excellent Service Experience from Tom Bush VW, Fla
Allen was my service agent. He was very professional, friendly, and thorough. I also appreciate the service department manager for assigning Allen to my service. My service person before Allen was abrupt and not very helpful. I considered moving my service to another dealership but am glad now that I did not.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear that Allen and the team took such great care of you! Thank you for trusting Tom Bush Volkswagen with your business and your vehicle. We hope to see you again down the road!
They Have Their Own Rating System
Had my 2018 Jetta serviced and was told I had a faulty ignition switch. So they ordered it and told me it was on back order. It was over a month and I havent heard anything. Had my car diagnosed and it passed. Now I called and wanted my money back, but they gave me endless loops of waiting times and directed me to different departments. Very unprofessional.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chris - This is a disappointing review to read, and it certainly doesn't sound like the accommodating and organized service we strive for here. I would be more than willing to speak with you about this directly and ensure we get this all sorted out for you. Unfortunately, I am unable to find your contact information without a full name. Would you consider giving me a call? Thank you, Scott Clemons - Service Manager - (904) 371-4370
Excellent deal
Salesman Lance was friendly, helpful, knowledge, and professional. Price on used car was exceptional. Used car facilities are poor and need upgrading. New car facilities are very nice. Buying process was very lengthy and involved a great deal of waiting. Would buy here again.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase