Reviews
Service for car
Made appointment, wait in showroom area was pleasant, service time was as expected and I feel good about car maintenance. Chris was cordial and I trust his judgement.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great review! We're glad that the Tom Bush Volkswagen team was wonderful to work with. We appreciate your business and kind words. See you next time.
Great service
Allen was fantastic to work with while my vehicle had recall services performed. He made the process simple and streamlined while updating me along the way. Overall great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We are so glad to hear that Allen delivered such a successful service experience. Drive safely, and we hope to see you back again at Tom Bush Volkswagen!
Great Team At Tom Bush VW Jacksonville
If you are looking to buy see Kenny. He was great to work with and Joe/Patrick was amazing in finance. Thank you Team Tom Bush VW Jacksonville
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review! We are glad to hear that Kenny, Joe, and Patrick delivered a successful purchase experience. Drive safely, and we hope to see you back at Tom Bush Volkswagen!
Exceptional Service.
Great Response by Mike, and John in Tom Bush VW Service. I've been a Customer also with Tom Bush BMW. They go the extra mile to satisfy.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Winston, thank you for the great review! We appreciate the kind feedback about Mike, John, and the team and hope to see you back again at Tom Bush Volkswagen. Safe travels!
GREAT JOB!
If you’re looking for a VW Victor Beltran is the guy to see. I can honestly say this was one of my better car buying experiences and I owe that to him. I recommend Victor 100% Brittany Engle was outstanding as well. A+ for both of them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy to hear from you, Michael! Thank you for choosing Tom Bush Volkswagen and for sharing your kind words about Victor. Safe travels in your new car!
Chris Hume
That’s Chris Hume as always. He always made it so easy to visit the VW Maintenance Division. He is polite, great listener and so understanding to whatever my concerns. Kudos to him and the crew. Dr Carol Brown
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dr. Brown, we're delighted to hear you have such confidence in Chris and the rest of the Tom Bush Volkswagen service team! Thank you for your patronage and terrific review - we'll be sure to pass your kudos along. Till next time!
Buying my leased car
Everything is a class act at Tom Bush. Just bought my leased car and everything went smoothly thanks to supper sales rep Liz. Thanks everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This is the kind of kudos we love seeing, Cathy. Thanks so much for giving Liz and Tom Bush Volkswagen your five stars. Take care!
Awesome experience
Excellent experience. The purchase process was quick and easy. Communication was great with my sales rep Steve Garcia. He walked me through the process from start to finish. There was never a lapse in communication.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Regina, our team here at Tom Bush Volkswagen appreciates your thoughtful review and rating. We're thrilled that Steve provided communicative and efficient service here at Tom Bush Volkswagen. Enjoy your new vehicle!
Slow Service
Buying is great but for service is slow. Takes forever to get Apt and then they work at a snails pace to complete simple service.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We certainly aim to work more effectively and efficiently than this. I am sorry that we've let you down. We'll discuss your comments with the team, and if we can do anything further to assist you, please let us know. Scott Clemons - Service Manager - (904) 371-4370
Awesome Service Department and Dealership
We have purchased two VWs from Tom Bush and for years we have dealt with their service department. I particularly appreciate dealing with Allen Kinley. He has always been upfront and customer service driven.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We are so glad to hear that you had a successful experience working with Allen and the Tom Bush Volkswagen team over the years. Drive safely, and we hope to see you back again down the road!