Reviews
Amazing Customer Service!!
We just purchased our third truck from Bob Ruth. From start to finish, Jeff Turner provided us with a 5 star experience!! Jeff is a pleasure to work with and he makes his customers feel like family. He makes sure that all of your questions are answered and never pressures you into anything. If you are looking for a new or used vehicle, you should check them out. We highly recommend Bob Ruth and love working with Jeff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Going above and beyond
About 5 months ago we had bought a 2018 F150. Our salesman Scott was absolutely wonderful.It was time for our oil change and tire rotation, He drove our vehicle to and from the dealership for us while we were on vacation. Scott went above and beyond. We would highly recommend him as a salesman.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning Matt, thank you for your 5 star review! We appreciate your feedback and are happy to know Scott could assist you! We strive to provide a level of customer service that is above and beyond what you may receive elsewhere! We hope to serve you again! Best Regards, Bob Ruth Ford
Service experience on my 2006 F350 Ford CC Dully
Just had repairs made and returned home and the engine light came on. Returned Vehicle to check if the issue was related to the repairs made and the tech said definitely not from those previous issues. Svc rep and tech explained what the issue is and I will keep an eye out for similar problems or if the engine works out the new issue itself. Everyone was extremely courteous and knowledgeable about their positions -- with customer svc as #1. Ref my rating of facilities, It's old, but very clean and operational friendly. Ref item on purchase a vehicle. I'm the 3rd owner and the vehicle has been serviced by Bob Ruth Ford since its been new in 2006.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good morning John, thank you for your 5 star review! We appreciate your feedback and are happy to hear that all involved explained everything to your satisfaction. We hope to serve you again! Best Regards, Bob Ruth Ford
Best buying experience
Very friendly and very relaxing no pushy salesmen a lot of cars to choose from we traveled an hour one way to buy our car this is the second car from this dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning Michelle, thank you for your 5 star review! We appreciate you choosing BOB to purchase your vehicles and for coming all the way to see us. We are excited to serve you again in the future! Take care and enjoy! Best Regards, Bob Ruth Ford
Bob Ruth Ford Dillsburg,Pa.AAA+
Even a bottle of water for the drive home... :) Stop By an see Dave Galespie..for a decent ride..or New..Customer friendly an no rushing U to make a deal
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good morning Keith, thank you for your 5 star review! We're happy to know Dave could assist you during the buying process and everything went well for you. If you need additional assistance, please don't hesitate to let us know! Best Regards, Bob Ruth Ford
purchased 2016 escape
Had Tim as salesman , was a very nice fella,did a very nice job on the financing and with working with me, and my budget,was happy with car and dealership when i drove away with no regrets, THANKS TIM.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good morning Art, thank you for your 5 star review! We appreciate your feedback and are happy to know Tim could assist you! We strive to provide a level of customer service that is above and beyond what you may receive elsewhere! We hope to serve you again! Best Regards, Bob Ruth Ford
Poor service department
I took my 2015 Kia Soul (purchased here in 2016) for an oil change. I got the "works package" oil change, tire rotation, set tire pressure and top fluids. My appointment was for wed.7/18/18 @ 10:00 Am. I called at 3:00 PM Donna didn't know anything about progress of car. She came back on phone and said they hadn't started it yet. I asked why. She said they were understaffed and a tech would have to look at rattle in front of car and he was backed up. We didn't get car till next day 7/19/18. My suggestion they shouldn't over schedule. Only schedule what you can handle!
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Car Shopping Made Easy
George Myers made car shopping so easy. You can tell that he puts the customer first. He took the time to answer all of our questions and even had financing put a "rush on things" so we could get out sooner to get dinner. I highly recommend Bob Ruth Ford for new and used vehicles!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Steven and Christine, we want to thank you for your 5 star review for ours Cars.com readers to see! We are happy to know George was able to assist you and gave you great customer service! That is our goal! We hope you enjoy your vehicle for many years down the road. Thank you for your business and we hope to serve you again! Best Regards, Bob Ruth Ford
Amazing!
My experience was top notch for vehicle servicing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Nakeesha, we want to thank you for your 5 star review! We are glad to know your experience with our Service Department was great! We appreciate your business and look forward to serving you in the future. Best Regards, Bob Ruth Ford
Great experience.
Very easy to work with, above average customer service and amenities.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Wesley, thank you for your 5 star review! We appreciate the kind words as we strive to provide a level of customer service that is above and beyond what our customers might receive elsewhere. Thank you again and we hope to serve you in the future! Best Regards, Bob Ruth Ford