Reviews
Best dealership yet.
This has been the best dealership I have ever dealt with. Brian C helped get us in to a reliable escape after our explorer died. He kept us in the loop from beginning to end.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience
Save yourself time and a headache and start your search here. I live an hour and a half away from Bob Ruth's. I started my vehicle search in March. By June, I was ready to set my car on fire and buy a horse. I had contacted a minimum of 12 dealerships in my area (Lancaster) looking for a decent vehicle in my price range. Not a single one of them listened to what I wanted. After hearing my boyfriend shouting everyday that there are "DEALS IN DILLSBURG!" and telling me to call Bob Ruth's, I gave in and contacted them. Within 5 days, Brian Crespo had me in a vehicle that I absolutely love! It was DEFINITELY worth the drive! I guarantee that the next time we need a vehicle, we will start at Bob Ruth's!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Karen, Thank you for sharing your feedback with our cars.com review readers. We sure do have Deals in Dillsburg and we're glad you made the drive to our dealership. We're glad we could be of assistance and we look forward to assisting you in the future too. Sincerely, Bob Ruth Ford
GREAT SERVICE!!!
Quality service, great staff! Thank you! Every time I go there, I am greeted warmly, they bring my car to the door for me and give me a bottle of water!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jason, we want to thank you for your 5 star review! We are happy to know that you are pleased with our staff and that they treat you well! Our goal is provide the best customer service by going above and beyond what our customers might receive elsewhere! Thank you for always choosing BOB. We appreciate your business! Best Regards, Bob Ruth Ford
Best Experience I could have asked for!
I have to admit, I knew through a friend that Bob Ruth Ford's was a good place to look, but I didn't expect it to be as great as it was! Not only was the sales person, Jeff Turner, super awesome, but he was actually genuine about his concerns for which car would be better for me. He was so nice, he even made sure that the car I bought got half a tank of gas in it before letting me take it off the lot for good. He even let me borrow his phone charger while we were there! Everyone we encountered was super helpful and nice and loved to laugh with us. I'm so happy with my experience there and with my new car. They made sure I understood everything completely which helped a lot since this was my first time getting a car through a car lot and getting my own loan without a cosigner, something that at the age of 20 would have given me a lot of anxiety to do had it not been how awesome they are and how comfortable they made me feel! Also, the process took a lot faster than I would have thought (Especially since I wasn't completely prepared to buy a car (meaning I didn't have proof of income on me, etc (Which they helped me figure out a way since I clock my hours online through a site))). We were there for only about 4 hours I think. Jeff was really happy that I was really happy. Just overall an amazing experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
F250 truck buying experience
Bob Ruth and George were excellent to work with. Everyone is very nice, and the buying experience was a pleasure!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good afternoon Herbert, thank you for your 5 star review for our Cars.com readers to see! We appreciate your feedback and are happy to know George could accommodate you while you were with us. We strive to make the buying process easy and simple for our customers! If you may need additional assistance, don't hesitate to let us know! Enjoy your F-250! Best Regards, Bob Ruth Ford
Not happy customer
Worst buying experience in my life still no answer from owner or the internet manger two months later it sounds my truck sounds like there radio advertisement meow clank boom bang I even had work done else where like replacing the dry rotted tires the oil pan I’m almost up to $2,000 in repairs in two months of having it I still have to get muffler system fixed and suspension done the reason I had it done else where is I think some of these things should have been done before truck was put on the lot to be sold
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Daniel, we apologize for your 1 star experience with us. However, we are happy that we were able to speak with you via phone and look forward to working something out for you and getting you back on the road! Thank you for giving us a chance! Best Regards, Bob Ruth Ford
Bob Ruth Ford is the BEST!
As always, Nat and the service guys did an excellent job on my repairs! I always come away happy! I am a forever customer!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Pamela, we are pleased to hear about your positive, 5 star experience with our Service Department! Our goal is to provide our customers with a fast and easy experience hoping they drive home happy! We're glad Nat could be of assistance to you. Thank you for choosing BOB and we look forward to serving you in the future! Best Regards, Bob Ruth Ford
A whole lot of awesome sauce going on at Bob Ruth
Very smooth process and easy going staff. I would highly recommend anybody looking for a new or used car to stop by and let these folks show you what they can do.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good morning Mark, thank you for your 5 star review! We are thrilled to know we made the process easy and smooth for you - that is our goal! We strive to help everybody we can and we would love the opportunity to serve everyone! Thank you for your kind words and for choosing BOB. We hope to see you again! Best Regards, Bob Ruth Ford
Used T/C
My wife and I arrived at Bob Ruth Ford looking for a used Town and Country. Unfortunately the one we were looking for was out as a liner vehicle and was unavailable. However, they were willing to negotiate on a higher end vehicle for a fair price. They even agreed to work through replacing a cracked tail light that was discovered. The buying process went seamlessly and we are very pleased with our vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello David, thank you for your 5 star review for our Cars.com readers to see! Thank you for giving us the opportunity to earn your business. We do the best we can to give the best deals possible! We hope to serve you again in the future. Take care! Best Regards, Bob Ruth Ford
Friendly, fast service
Highly recommend! They even comp your meal at the food truck while you wait for them to work their magic!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Darlene, thank you for your 5 star review! We're glad we could be of assistance to you during your vehicle search! We love having the food truck here on Saturday's and we're glad you could enjoy it! We hope to serve you again in the future. Best Regards, Bob Ruth Ford