Reviews
Always a positive experience.
This was our third purchase from Bob Ruth. Always a positive experience from start to finish. We have always dealt with Dave Statts. This time we also had the pleasure of meeting the owner as he personally escorted us to the office for paperwork. We have referred this dealership and Dave to three others which also resulted in sales. We will be returning in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joseph, Thank you for sharing your feedback with our cars.com review readers. We're glad we were able to help everyone who you referred to the dealership. Sincerely, Bob Ruth Ford
EXEMPLARY SERVICE AS ALWAYS!
Every time I take one of my vehicles to Bob Ruth Ford for service, I am never disappointed. Great people that enjoy what they do and it shows!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jason, Thank you for sharing your feedback with our cars.com review readers.
Great Service
F150. Sales staff was great (George). Disappointed that the battery had issue early on. Happy to get loaner for convenience, although it was a "non-smoking" vehicle that clearly had been smoked in. Also, shocked to find governor on gas pedal - pulling out of dealership onto rt 15 is hazardous!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jeffrey, Thank you for sharing your feedback with our cars.com review readers. Very sorry if there was any lingering odor of smoke in the loaner vehicle. Like you said, they are non-smoking loaners but some people just do not respect the rules. Even after cleaning that smoke smell is tough to remove. Customers are charged a fee for that cleaning but it doesn't always help after the damage is done. It takes time and multiple cleaning efforts to go away. Sincerely, Bob Ruth Ford.
Great service!
I was in a jam- check engine light came on and I a super important business meeting in two days. Called the Bob Ruth Ford service department and they were able to diagnose and repair my F-150! Thanks guys for keeping me running when I needed it most!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jon, Thank you for sharing your feedback with our cars.com review readers. Glad to hear service was able to get you out of your jam. Sincerely Bob Ruth Ford
Service
Good service; good communication; nice folks. Survey is a pain in the rear I don't know 50 words.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Steve, Thank you for sharing your feedback with our cars.com review readers. We're sorry you felt the survey was difficult, but we greatly appreciate your taking the time to fill it out! Sincerely Bob Ruth Ford
very positive experience
i have a 2016 Explorer platinum and while I waited for it to arrive, salesperson would call me at times to update arrival time and progress.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello James, Thank you for sharing your feedback with our cars.com review readers. We're happy to hear that you're enjoying your new Explorer. Sincerely, Bob Ruth Ford
Great service!
After not being at a dealership for several years due to bad experience..we found BobRuthFord to be the complete opposite. Not knowing what exactly what we wanted, we were introduced to Cory McNamara and what a wonderful experience we had. No pressure...guided through the process with great experience of each vehicle. Thank you Cory for your help in purchasing a Ford Edge. Very much impressed with your knowledge and mannerisms.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Barbara, Thank you for sharing your feedback with our cars.com review readers. Happy to hear that Cory was able to assist you and that he made your purchase an easy and enjoyable process. Sincerely, Bob Ruth Ford
Customer
2016 Ford Fusion All the people from the owner Bob and especially his son Rob are great to work with. Also all the office personal, sales representatives, shop mechanics, and Alex in the car preparation area will go out of their way to make sure you are happy. Great team, great experience. Thank you for your service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Martin, Thank you for sharing your comments with our cars.com review readers. We hope you enjoy your new Fusion for many years to come. Sincerely, Bob Ruth Ford
Ford F150
Service was very good. Went out of the way to get me truck that I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kenneth, Thank you for sharing your feedback with our cars.com review readers. Glad to hear you're enjoying your truck. Sincerely, Bob Ruth Ford
Linchlon
We had a great experience, and got a great deal on a MKZ. Staff was helpful and quick to see to our needs. Will recommend Bob Ruth Ford to everyone.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Debra, Thank you for sharing your buying experience with our cars.com review readers. Happy to hear that you are enjoying your MKZ. Sincerely, Bob Ruth Ford