Reviews
Satisfied customer
Great people talk through everything and do what ever to get you into the vehicle your looking for great easy processes from start to finsh great people to buy from
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ronald, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Ruth Ford, Inc. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
We came in not realizing we should have made an...
We came in not realizing we should have made an appointment but Joe came out and took care of us in a pleasurable manner. Very happy with him and the staff at Bob Ruth Ford. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
stay away
This place is so not reliable. I called this morning to confirm a vehicle availability, and they did . They called me later and set up and appointment for 2 pm . And also confirmed availability. Drove two hours to my appointment did meet a clueless sales man who has no idea what car I wanted . Finally I find the car I wanted and inquired about. Ask for the key which I got . Trying to leave the lot for test drive. He comes to me to tell me sorry the car is sold .
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mohammad, first and foremost, please accept our sincerest apologies that your appointment did not transpire as planned. When your appointment was scheduled, with our Internet Department, at that time the vehicle was available. Our Internet Director had confirmed the vehicle availability. One of the challenges we face as a high-volume dealer, is the occurrence of a vehicle being sold before your arrival. That particular vehicle was here for 48 days and at the pricepoint it was listed as, drew a lot of attention. The customer that purchased the vehicle had put a deposit on that vehicles minutes prior to your arrival. Typically in situations like this, we would contact you immediately, however there was not time during the transaction this week. If our team can further assist any questions or concerns, please don't hesitate to reach out to us directly at 877.818.1593. Best, Bob Ruth Ford
Bob Ruth Ford, Dillsburg, PA
Great Sales and Service Team. Very good to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!
They do an excellent job with communication. The service...
They do an excellent job with communication. The service was prompt and professional. I was asked before they performed scheduled maintenance and given accurate pricing. Great place to do business with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great salesperson
My salesperson Ann was amazing and and made the whole car buying experience very easy and enjoyable. The other two people, Tyler the financial guy was awesome and made everything easy and also John who explained everything as I signed many papers. I would definitely recommend the three of them for a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
William, thank you for your kind words and congratulations on your new car! Please let us know if there is ever anything else we can do for you! Safe travels!
F-150
Bob Ruth Ford maintenance team is the best. They take care of your vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Regular maintenance
Car went in for scheduled oil change. Returned to customer with Lug nut caps missing. Driving home, 3 more fell off. Called in to discuss Was told there ?only cosmetic ? and they do that from over the time. Well when you take your car in. You don?t expect to get it back with things falling off. That?s not how it was upon receipt. Offered nothing to resolve, even though vehicle was recently purchased in January. Tried to give them the benefit of making it right...and basically got its ?only cosmetic ?
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Nathan, we are so sorry to hear about your recent visit with our team. We would like to speak with you in more detail regarding what happened during your service appointment. Please contact our Service Manager, Jason Kline, by contacting us at 877.818.1593 Monday-Thursday, 730am-6pm, Friday 730am-430pm or Saturdays 730am-Noon. We look forward to speaking with you. Best, Bob Ruth Ford
Went in to parts department talked with Corey about some...
Went in to parts department talked with Corey about some roush performance parts. He was very helpful answered all my questions about pricing installation and warranty
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New car
We absolutely love Bob Ruth Ford, it was very fast and affordable prices. Amy made sure she found everything on our list we were looking for. Now we can take family trips in our 2017 Dodge Durango.. We are in love with our car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Meagan, thank you so much for your kind words and 5 star rating! Congratulations on the Durango and we wish you many miles in your awesome new family vehicle!!! We look forward to serving you again in the future! Best, Bob Ruth Ford