AutoNation Cadillac West Palm Beach

Never will use this dealership again. Plain awful and have to return. Messy work parts messing etc...

Never ever bring my car to this dealership again. Spent over $2,ooo and received a messy job. Have to return for corrections.

It was very underwhelming. The salesperson started by implying he did not like EVs. We were buying an EV then while from the back seat when demoing the info system he would just blast through the screens and he set up OnStar incorrectly. They did not know the current incentives for a new ev Cadillac. He did not show the needed info like mirror adjustment, telescoping steering wheel how to use the emergency key, missing cargo cover and many other fascists of the new car. The car stopped running on the 7th day from purchase had to be towed to a different dealer (much better one). The battery was shot. Super Cruise never worked and other functions quite working too. It's been a very bad experience. He was taking multiple phone calls and had us watch family photos while stepping away for long periods of time. The finance manager really wanted us to spend an extra $1,200 on appearance insurance and was notably uninterested in us when we refused it. They charged for but did not perform the recall updates which were out in April this is July and sent us on our way. Lied about tire rotation and pending vehicle's updates. The floors in the finance managers office very dirty. Sales manager who's name is on closing docs did not even bother to say hello. I guess there just to busy to show interest.

Very good service, my advisor Steven was excellent definitely I will return and recommend, thanks!!!!

I can say that our experience was fantastic sine we arrived to this dealer. We showed the car we wanted, and they brought he car quite fast for us to see it, and test it, even though they were ver busy that day. The sales manager Mr, Abido Matari was very helpful, and treated has as if we were family. The process with the financial department was also good, no pressure and with clear explanation of the different options we had. Me and my family are very satisfied the way we were treated at this dealer, they really know how to treat customers..

I purchased a 2022 Cadillac in November, speaks a lot for Cadillac?had my 2015 serviced at AutoNation in West Palm Beach and was very pleased with the service. I like the convenient shuttle service and my service person, Steven Janer, goes the extra mile?..exceptional service!

Mark is an asset to Auto Nation. He is a professional, who did everything to accommodate myself while waiting for my vehicle

Always very professional and a pleasant place to visit. Thank you so much for the warm atmosphere.

I found the dealership to be professional,honest,patient and having a relaxed atmosphere to conduct business

The sales process was friendly, clear and efficient. Steven Olds was a very knowledgeable and helpful salesman.