Reviews
Autonation of West Palm has always gone above a beyond
Autonation of West Palm has always gone above a beyond when servicing both of my Cadillacs! A+ service in a timely manner!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
Stephen was great very helpful.
Stephen was great very helpful. Call me back right away. It was a great experience dealing with Steven. He was a big help on a very rough day. Thank you, Stephen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
affluent Limousines Corp.
Auto Nation Dealers are Professional And Very Efficient With Their Quality Of Customer Service. Strong;y Recommend Auto Nation As A Good And Reliable Company With Their Service And Sales Department. this Company is 100 % IN My View Point
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Mark, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Cadillac West Palm Beach and we hope to be of service again in the future.
Service department
Wilson the service writer helped me out very well. He is getting my 2016 escalade perfect
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Thomas, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Highly recommend AutoNation Cadillac
Every experience we?ve ever had at AutoNation Cadillac has exceeded our expectations-which were high to begin with. Service, Saies, Business office and Management have all been responsive and professional as well as personable and friendly. Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the warm recommendation of the team here at AutoNation Cadillac West Palm Beach. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The reason I do not go to the dealership for anything
The reason I do not go to the dealership for anything other than warranty items is because everything takes forever to get completed. The attention to detail is severely lacking. The buying experience and service experience are diabolically different. It took almost three hours to get two appliqués fixed on my window. Without asking me, they were going to change my oil then charge me when I didn’t ask for that and can do it myself for a fraction of the cost. Both times I have brought my car in it has not been washed because it took so long to fix my car I didn’t have time to wait around for that as well. The timing of everything is just ridiculous. It shouldn’t take almost three hours to fix two appliqués on the windows. The service man was very nice, but the service is extremely lacking and not time efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Ashlei, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6025 to discuss what we can do to help.
Wilson was very polite and friendly, kept me in the loop
Wilson was very polite and friendly, kept me in the loop of what was being done on my vehicle. He gave me great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!
New car purchase
Arturo Portillo and your sales manager was wonderful. Made my car buying experience the best. There was no wasted time doing my purchase , I cannot say the same for past experiences.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Brad, service dept support was awesome.
Brad, service dept support was awesome. Timely and kept me informed at all times on the status of my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
It was very difficult to reach the dealership or the job
It was very difficult to reach the dealership or the job writer by phone so I drove there and met with Brad Owen and got his personal phone number and everything went very well after that. He assigned a particular tech. that had familiarity with my problem ( the hard top roof on my 04 XLR was inoperable) I had the car delivered and picked up by Duval Towing. Plus 10 for Brad Minus 10 for phone appointments.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Donoren, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!