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AutoNation Cadillac West Palm Beach

(963 reviews)
Visit AutoNation Cadillac West Palm Beach
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (866) 414-5521 (866) 414-5521
Used (855) 278-4785 (855) 278-4785
Service (855) 279-6997 (855) 279-6997

Reviews

(963 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Palm Beach from DealerRater.

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Autonation of West Palm has always gone above a beyond

Autonation of West Palm has always gone above a beyond when servicing both of my Cadillacs! A+ service in a timely manner!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

Stephen was great very helpful.

Stephen was great very helpful. Call me back right away. It was a great experience dealing with Steven. He was a big help on a very rough day. Thank you, Stephen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

affluent Limousines Corp.

Auto Nation Dealers are Professional And Very Efficient With Their Quality Of Customer Service. Strong;y Recommend Auto Nation As A Good And Reliable Company With Their Service And Sales Department. this Company is 100 % IN My View Point

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Mark, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Cadillac West Palm Beach and we hope to be of service again in the future.

Service department

Wilson the service writer helped me out very well. He is getting my 2016 escalade perfect

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Thomas, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Highly recommend AutoNation Cadillac

Every experience we?ve ever had at AutoNation Cadillac has exceeded our expectations-which were high to begin with. Service, Saies, Business office and Management have all been responsive and professional as well as personable and friendly. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for the warm recommendation of the team here at AutoNation Cadillac West Palm Beach. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

The reason I do not go to the dealership for anything

The reason I do not go to the dealership for anything other than warranty items is because everything takes forever to get completed. The attention to detail is severely lacking. The buying experience and service experience are diabolically different. It took almost three hours to get two appliqués fixed on my window. Without asking me, they were going to change my oil then charge me when I didn’t ask for that and can do it myself for a fraction of the cost. Both times I have brought my car in it has not been washed because it took so long to fix my car I didn’t have time to wait around for that as well. The timing of everything is just ridiculous. It shouldn’t take almost three hours to fix two appliqués on the windows. The service man was very nice, but the service is extremely lacking and not time efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Ashlei, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (561) 291-6025 to discuss what we can do to help.

Wilson was very polite and friendly, kept me in the loop

Wilson was very polite and friendly, kept me in the loop of what was being done on my vehicle. He gave me great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac West Palm Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!

New car purchase

Arturo Portillo and your sales manager was wonderful. Made my car buying experience the best. There was no wasted time doing my purchase , I cannot say the same for past experiences.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Brad, service dept support was awesome.

Brad, service dept support was awesome. Timely and kept me informed at all times on the status of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

It was very difficult to reach the dealership or the job

It was very difficult to reach the dealership or the job writer by phone so I drove there and met with Brad Owen and got his personal phone number and everything went very well after that. He assigned a particular tech. that had familiarity with my problem ( the hard top roof on my 04 XLR was inoperable) I had the car delivered and picked up by Duval Towing. Plus 10 for Brad Minus 10 for phone appointments.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Donoren, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!