AutoNation Cadillac West Palm Beach

They give an appointment at 10 am i got there at 10.02 by the time I saw an advisor was 10:32 and ask tell him my main concern was a message popping out of my screen every 10 minutes r so about entering my password, it never happened in the last 3 years; i forgot my password and the advisor told me there is nothing he can do "because it is my car", I also ask to perform a Multi Check and e-mail me a quote on 3 tire. After 15 minutes He came to waiting room with paper to sign and ask him again if he can delete or change that password so that that annoying message will not appear any longer , and the answer was not. after waiting 1 an a 1/2 hour I check to see if any progress was beings done I was told to wait 2 and 1/2 hour. At that point I ask for my car and left. I refuse to believe that a forgotten password cannot be "deleted or changed" Thank you for your attention. Good by "auto Nation Cadillac of West Palm Beach" Gilberto Ferri i

We worked with Steven Janer in the service department. He kept us informed on what was going with our XT4. Excellent service!!!

Arturo and Roland were both very nice and respectful. The dealership did not have the hidden fees that I encountered at other dealerships. Very easy to work with.

The employees was very helpful thur out the whole process and very nice and friendly people

Never will use this dealership again. Plain awful and have to return. Messy work parts messing etc...

Never ever bring my car to this dealership again. Spent over $2,ooo and received a messy job. Have to return for corrections.

I had an issue with engine light coming on, and just drove in and got service from my usual tech Jackson, very satisfied.

It was very underwhelming. The salesperson started by implying he did not like EVs. We were buying an EV then while from the back seat when demoing the info system he would just blast through the screens and he set up OnStar incorrectly. They did not know the current incentives for a new ev Cadillac. He did not show the needed info like mirror adjustment, telescoping steering wheel how to use the emergency key, missing cargo cover and many other fascists of the new car. The car stopped running on the 7th day from purchase had to be towed to a different dealer (much better one). The battery was shot. Super Cruise never worked and other functions quite working too. It's been a very bad experience. He was taking multiple phone calls and had us watch family photos while stepping away for long periods of time. The finance manager really wanted us to spend an extra $1,200 on appearance insurance and was notably uninterested in us when we refused it. They charged for but did not perform the recall updates which were out in April this is July and sent us on our way. Lied about tire rotation and pending vehicle's updates. The floors in the finance managers office very dirty. Sales manager who's name is on closing docs did not even bother to say hello. I guess there just to busy to show interest.

Very good service, my advisor Steven was excellent definitely I will return and recommend, thanks!!!!

I can say that our experience was fantastic sine we arrived to this dealer. We showed the car we wanted, and they brought he car quite fast for us to see it, and test it, even though they were ver busy that day. The sales manager Mr, Abido Matari was very helpful, and treated has as if we were family. The process with the financial department was also good, no pressure and with clear explanation of the different options we had. Me and my family are very satisfied the way we were treated at this dealer, they really know how to treat customers..