AutoNation Cadillac West Palm Beach

Everyone was so nice & accomodating. The waiting room is beautiful & comfortable with coffee, water & snacks. Wilson was fantastic & took good care of my car & service. Very good value as compared to other places. Very happy with the experience.

Honesty is what matters to me the most, and Cadillac dealership offers that to its customers! Smooth and easy all the way through. I appreciate this experience, we love our car 👍

My XT5 broke down with 22,000. I called Cadillac Roadside who towed the car to the dealership at 8:30 am. No one called me until 6 pm (after numerous phone calls) just to say they have checked it in and could not tell me what was wrong with it yet and they had no loaner vehicles. They called the next day at 12 and said they found out what was wrong with the car and would send me a driver to take me to Enterprise for a rental as they still had no loaner cars. However, could not guarantee what kind of car was available for rental.

unfortunately, I have yet to receive the car I original ordered. They sold us a lemon, had NO word on the condition of the car for a month. Suckered us into buying another color until our new order came in. We'll have to spend more money when it does finally come in.

Every visit requires a lot of waiting. The agents appear to be very busy on the phones while customers arrive at their service appt. times. The woman that makes appointments over the phone isn’t aware that there is extra wait time for service of EV autos since there is only one qualified repairman.Very surprising to pick up our 3 wk old Lyriq very dirty from sitting out side after they had it for a week. A disappointing experience!

Arrived on time for my 10am appt for an oil change and tire rotation. I was there almost 3 hours. I think that is just too long of a wait time when you have an appointment. Otherwise the service appointment would have been a good experience.

I came the wrong day but they did accommodate me! I did spend 3 hours there because from an oil change it went to buying new tires etc etc!! I was aware of needing tires so while I was there we decided to do it instead of making another appointment

I have bought three vehicles from AutoNation Cadillac West Palm Beach very nice people to work with Michael Heinz was great.

The sales representative was responsive. I drove in from out of town (four hours) to purchase the car. I didn’t like though that it was not disclosed until after I signed the initial paperwork that there was only one key fob. I was told it would be $100-$200 to get another one. I called my local Cadillac dealer to find out it is $391, all in cost. Then the bugs I found on the car (while there to purchase) I thought was a small/isolated problem ended up being an infestation and still after over a week, I am still killing them in and outside the car. They had the car since July and in there showroom so you can’t tell me they didn’t know it was an issue. They also had time to make another key fob. I also thought it was odd that no one outside of the sales rep and finance rep (bought in cash) were the only two people I met. You would have thought someone in management would have thanked me for my business after purchasing a $31k+ car. I sent these complaints to the general manager upon receiving his thank you email but still have not heard from him.

Mike and Rudy were A1 when it came to customer service and assistance. They made the buying process a pleasure and they were able to get me moving quickly. I traveled from Alexandria, VA to West Palm Beach for my Cadillac CTS Vsport purchase and were ready to pick me up from the airport. They offered me the car presentation, test drive, and overview of the car as well as different financing options. Their service and facility were too notch and they are as professional as they get. It was a pleasure getting to know them and conduct business with them. On top of all of this, they frequently check-in to make sure the vehicle is everything I was looking for, which it was and more. 100% recommended these fine people and the dealership to others looking for a transparent and smooth car buying process.