Reviews
Truly exceptional service
I purchased a 2022 Cadillac in November, speaks a lot for Cadillac?had my 2015 serviced at AutoNation in West Palm Beach and was very pleased with the service. I like the convenient shuttle service and my service person, Steven Janer, goes the extra mile?..exceptional service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mark is an asset to Auto Nation.
Mark is an asset to Auto Nation. He is a professional, who did everything to accommodate myself while waiting for my vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Always very professional and a pleasant place to visit.
Always very professional and a pleasant place to visit. Thank you so much for the warm atmosphere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The sales process was friendly, clear and efficient.
The sales process was friendly, clear and efficient. Steven Olds was a very knowledgeable and helpful salesman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I found the dealership to be professional,honest,patient
I found the dealership to be professional,honest,patient and having a relaxed atmosphere to conduct business
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your positive comments about AutoNation Cadillac West Palm Beach! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jackson was outstanding.
Jackson was outstanding. Everything done timely. Recommend to everyone. Great quality. Overall a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Cadillac West Palm Beach and we hope to be of service again in the future.
I have always bought BMWs and Lexus who have great
I have always bought BMWs and Lexus who have great service departments but was excited to get my first Cadillac SUV thinking they operated on a equal plane. Wrong. For my very first service I was asked to arrive 10 minutes early...why? I waited in my car for 20 minutes after my appointment time. It took over an hour and a half for the service. Looking at the service sheet all they really did what change the oil and rotate my tires. Something JiffyLube does in less than 30 minutes. I drove in with a message that one of my tires had low pressure...guess what it was low when I left. My dash also lit up that window washer fluid was low as I left...they didn't check that either. Oh and the car was supposedly wash/cleaned. Nope...bird poop was still on the hood and the interior hadn't been touched. Is this the service that is stardard for a Cadillac store??
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to respond. The staff at AutoNation Cadillac West Palm Beach take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6025. We hope to hear from you.
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6025. We hope to hear from you.
Highly recommend!
Highly recommend! Smooth, seamless and honest! You won’t find a better place to do business. Ask for Mike Heinz if you are interested in a painless car buying experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tire Replacement
I needed a tire replaced before noon, showed up without an appointment, and the dealer made everything happen in less than an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Tomas, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
It was fine.
It was fine. Just in for a oil change. At other dealers the wash your car but they didn't
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.