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AutoNation Cadillac West Palm Beach

(963 reviews)
Visit AutoNation Cadillac West Palm Beach
Sales hours: 12:00pm to 5:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (866) 414-5521 (866) 414-5521
Used (855) 278-4785 (855) 278-4785
Service (855) 279-6997 (855) 279-6997

Reviews

(963 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Palm Beach from DealerRater.

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We had a great experience.

We had a great experience. Marlena was wonderful to work with and very knowledgeable regarding our vehicle !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello there! We are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

Pleasant atmosphere, treated as a friend not a customer.

Pleasant atmosphere, treated as a friend not a customer. I knew what I wanted. It was found, test driven and purchased. Happy with the whole experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello there! Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

Brad service advisor and Barry Lead Tech

Brad and Barry are always professional and courteous. They do outstanding work. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Christopher, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Cadillac West Palm Beach. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Always Great Service!

Always great service. My service advisor Steven is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Marina, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Cadillac Escalade purchase

Absolutely a professional staff from sales to service. Very high character individuals at AutoNation Cadillac West Palm. This makes every experience great. It?s the perfect dealership to avoid the disrespectful issues that come with most other dealers. I drive over sixty miles to do business with them even though I have a Cadillac dealership in the town I live in. Everyone should give them the opportunity to help you. ? You can?t go wrong with Cadillac West Palm?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Michael, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

WPB AUTONATION CADILLAC

Great dealership and service advisors. quick in and out when you need your car serviced as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

Fixed a recall and changed oil ,rotated tires and flushed

Fixed a recall and changed oil ,rotated tires and flushed cooling system in the time they told me they would. The vehicle was cleaned before it was returned to us. Everyone was pleasant and friendly. Thank you Steve Janer for being informative and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service Autonation

Brad communicates, is attentive to details and always friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

AutoNatiion Cadillac is the Best!

As usual great service! The service team is the best I have found in this area. I?ve always driven away from the dealership a fully satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Cheryl, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Staff was kind and no pressure.

Staff was kind and no pressure. Car was clean and ready for test drive/pick up when we arrived. Only issue was the seat tear which was not shown or described in online pictures, nor relayed by any sales person prior to viewing the car. All in all good dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Adrienne, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!