AutoNation Cadillac West Palm Beach

I just want to express our acknowledgement for guiding us greatly through the whole buying process. It has been our very first experience with a Cadillac vehicle and with a dealership and we all were impressed, who professional and friendly Jim was. Of course we have met also other members of the staff and we would like to thank them all. WE are proud of being your customers.

This dealership has been delightful in regards to any of the services we have required.

Car was taken in for oil change, Excellent service and attention to detail. Thank you for all you do for your customers.

I showed up on the wrong day but TJ was still able to fit me in. Not only did they complete the basic oil change/tire rotation but they were able to fix my steering wheel and transmission issue the same day.

Your staff of employees were very helpful in discussing the various vehicles available. They also gave us an excellent demonstration for our chosen vehicle.

Positive experience. I went in for service and Brad was helpful and efficient, keeping me posted on the status of the vehicle. Would recommend them to anyone!

My car had a number of problems from tires to battery. They analyzed, estimated, informed me and completed all work as they mentioned and on time.

Excellent and professional salesperson and the team.

My Representative Steven J. was polite and knowledgeable. Kept me abreast of what was going on with my car.

In all my years of owning a vehicle and dealing with service departments this is hands down the absolute worst one. From the service advisor up to the service manager they could not care less about you or your vehicle. If all you need is an oil change or tire rotation you should be okay but don’t expect to be treated as though you own a luxury vehicle. Any other service is completely beyond the capabilities of this service department and mechanics. There is zero oversight of what is happening in the department. Completely avoid Kailynn, She will leave for the weekend or vacation and not communicate the status of your vehicle to anyone much less the customer. Her manager Robert is equally incompetent and when you try to communicate with him he will not even act as though he cares; honestly at least give the appearance you give a darn and not just a blank stare/annoyed luck when talking to the customer. My vehicle was at the dealership for almost 45 days and although that was partially due to waiting on an engine It became clear that at one point my vehicle was simply forgotten about by Kailynn and her supervisor was not monitoring. To add insult to injury my vehicle was returned to me with grease all over the interior, a broken seatbelt and missing trim from the hood. Is this how you want a dealership to treat your vehicle? Wouldn’t it have behooved someone to do a quality check before releasing the vehicle back to the customer? And if in fact you took photos of the vehicle when it came in why would I have to point out that it’s not leaving in the same condition? I could certainly go on but this is the best representation of my many visits to this service department. Suffice it to say I will never own another Cadillac much less utilize AutoNation Cadillac West Palm Beach after I am rid of this vehicle.