Reviews
My family and I come to this dealership/service
My family and I come to this dealership/service department for all of our vehicles. I just received excellent customer service for my XT4. The service department is always prompt and extremely helpful. Thank you to the wonderful service team for your consistency and reliability.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for your feedback! We hope you have a great day!
Service department needs some work
2nd Cadillac purchased from Autonation Cadillac took vehicle in for service as vehicle had an error code on AWD system, took over 2 weeks to repair with little to no communication I had to call and text everyday to find out if car was ready and status of repair to their credit they did provide rental, service department can never seem to locate warranty paperwork in their system even though vehicle was purchased at same location.
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6025 to discuss what we can do to help.
Outstanding customer service timely and great personnel.
Outstanding customer service timely and great personnel. I have been a customer since 2016 and have kept the same service gentlemen Steven Janers thru out my previous 3 leases terms and will continue to work with him until I am unable to drive no longer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Autonation Cadillac West Palm
I have purchased 4 Cadillacs from this location. Always come back. All cars serviced here as well. The service department is run extremely well and the people working there are always welcoming and helpful. Wouldn't have my cars serviced anywhere else!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Billy, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cadillac XT4 routine maintenance
This Service at Autonation's 45th Street location was a good experience. The reservation was by phone, and my advisor Mark Castro was waiting at 8 am as expected. The oil & filter change, fluid and system checks were completed within 45 minutes. I was on my way less than an hour after arrival. Mark was attentive and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Keith, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
A very prompt reply to my inquiry led to another great
A very prompt reply to my inquiry led to another great Cadillac ! Tracie had all the paperwork ready. This was the most seamless purchase yet. Thank you so much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best customer service
I had an awesome experience. The staff was professional and knowledgeable. The process went exactly how it was explained. Abi Matari did an excellent job helping me! Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
My Cadillac Experince
My experience at Autio Nation Cadillac was outstanding. The salesman Steve Jarver, was outstanding and kept me abreast of everything that was being done to my vehicle. The salesman is very professional, and I enjoyed my experience at Auto Nation Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rory, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!
I usually trust AutoNation maintenance with my vehicle;
I usually trust AutoNation maintenance with my vehicle; however I was disappointed when I went for an oil change and tire rotation I noticed the oil reset percentage was still down to 15% I had to reset it myself. I also noticed my tires air pressure was way off. Obviously they didn’t check it or finish the job completely.. This is not what I expect from Auto Nation. I would appreciate a response to this. Thank you John P
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
AutoNation Cadillac West Palm Beach Jun 4, 2022 Ajp523 I usually trust AutoNation maintenance with my vehicle; however I was disappointed when I went for an oil change and tire rotation I noticed the oil reset percentage was still down to 15% I had to reset it myself. I also noticed my tires air pressure was way off. Obviously they didn’t check it or finish the job completely.. This is not what I expect from Auto Nation. I would appreciate a response to this. Thank you John P
Lovett
Good the service was on point and all is well thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!