Reviews
I always get personalized and efficient service.
I always get personalized and efficient service. This dealership goes above and beyond to satisfy their customers .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great communication and service for my vehicle.
Great communication and service for my vehicle. No pressure sales for my extended warranty information.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Had a pleasant experience with services.
Had a pleasant experience with services. Multi point inspection was done and fast courtesy service was rendered.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Service is getting slower
2hrs&20min for an oil change & tire rotation .y appointment was at noon i was there at 11:45 ....car was returned @ 2:20 pm and I did not have them wash it....& after I got home I realized the service advisor did not give me my paperwork.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Herbert, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6025 to discuss what we can do to help.
Car Buying at Auto Nation Cadillac West in WPB, FL
Very smooth purchasing process if a 2022 SUV Cadillac 4T?Great salesperson(s)? from start to finish?
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carlos, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
Everything was promptly taken car of. William Jackson did a good job of taking care of me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Judy, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Great sales, horrible service department!
I do recommend the sales department, that being said, I definitely do not recommend the service department. I brought my Cadillac in for service back in December 2021 and still can’t get a call back from the manager, Robert about the issues I am still having with my car. I am having trouble with the Brembo brakes and a smell coming from the air conditioner, which he is aware of. A part was supposed to be ordered for the air conditioner which hasn’t happened and apparently Brembo brakes are supposed to sound like a fog horn because they are high performance brakes (this is what I was told by Jackson, my service advisor). This is my third Cadillac from AutoNation and I am very disappointed in the lack of service that I have received. A call back doesn’t take much and to listen to your customers is what service is all about.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kim, we're sorry to hear about this experience and will share your feedback with our team for internal review. If you are willing to give us another chance, please reach out to us at (561) 291-6025 to speak to our manager directly.
Xt5 service with Mr Jackson
Glad I chose Autonation The service advisor was great
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Curt, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
John, Mark, and Rob did an excellent job taking care of
John, Mark, and Rob did an excellent job taking care of my 3 open recall checks and power steering as well as an oil change on my Escalade. Everything was timely, they kept me posted and did the maintenance in a very professional way. Perfect.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
I do recommend the sales department, that being said, I
I do recommend the sales department, that being said, I definitely do not recommend the service department. I brought my Cadillac in for service back in December 2021 and still can’t get a call back from the manager, Robert about the issues I am still having with my car. I am having trouble with the Brembo brakes and a smell coming from the air conditioner, which he is aware of. A part was supposed to be ordered for the air conditioner which hasn’t happened and apparently Brembo brakes are supposed to sound like a fog horn because they are high performance brakes (this is what I was told by Jackson, my service advisor). This is my third Cadillac from AutoNation and I am very disappointed in the lack of service that I have received. A call back doesn’t take much and to listen to your customers is what service is all about.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we're sorry to hear about this experience and will share your feedback with our team for internal review.