Reviews
Abi was very knowledgeable about the suv I purchased and
Abi was very knowledgeable about the suv I purchased and he made sure we were happy with our purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
I was well treated well at AutoNation.
I was well treated well at AutoNation. My service advisor was extremely kind. It was a busy day and Keilynn went out of her way to make me feel comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Susan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
I was very happy with my experience at the dealership.
I was very happy with my experience at the dealership. Would buy another vehicle again!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lynn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service and employees
The experience has been great. Like the communication. Everyone I've met has been friendly and are willing to try and answer any question. Great job.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jerry, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
The service rendered to me on my Cadillac was excellent.
The service rendered to me on my Cadillac was excellent. There was no pressure to do any work beyond the work recommended for the car as to mileage and year of car. The service provider was courteous. I am satisfied with the relationship.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Auto Nation great experience
Michael Heinz was a pleasure to work with & he kept me in loop everyday regarding the arrival of my new vehicle. He made shopping for a new car very easy for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Linda, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Absolutely the worst experience I’ve had at any
Absolutely the worst experience I’ve had at any Autonation dealership! The last 4 vehicles I’ve purchased in the last 4 years have been purchased or leased at an Autonation dealer! From the General Manager, to the finance manager, to the service department responsible for the promise aesthetic fixes absolutely terrible! 1 week after purchase come to pick up my car only to find a new scratch! 2x $80 Uber rides to drop off the vehicle and no rental cars for service perhaps hold a couple from being sold. I will never ever recommend this dealership to anyone! This place needs its management gutted from the top down or shut it down before it destroys any positive creditability Autonation has remaining!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we are deeply disappointed by your experience at AutoNation Cadillac West Palm Beach. If you would be willing to give us another chance in the future, please reach out to our General Manager at (561) 291-6025. We would appreciate the chance to turn your experience around.
Poor experience
I bought my vehicle from Autonation with warranty. Every time I go for service they claim there is something else wrong that isn?t covered. I?ve had an air filter light on since one week after I purchased the truck. Autonation says they can?t fix it and it?s not factory installed but I purchased the truck from them.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kelly, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (561) 291-6025 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Naomi P
Mr. Jackson is my service guy Hes very knowledgeable about my XT5 and takes time and patients to explain to me about how they will fix any problems. west palm beach 45th street Cadillac is #1 all around. the best experience i ever had with a car dealership! the whole staff from top to bottom is extremely professional and customer service friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Naomi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I bought my vehicle from Autonation with warranty.
I bought my vehicle from Autonation with warranty. Every time I go for service they claim there is something else wrong that isn’t covered. I’ve had an air filter light on since one week after I purchased the truck. Autonation says they can’t fix it and it’s not factory installed but I purchased the truck from them.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6025. We hope to hear from you.