Reviews
Bought a 2022 XT 5
Steve Olds, my salesman, worked hard to find me MY PERFECT CAR. I?m happy with him and the car!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Anna, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!
Service
Brad was the usual professional service advisor. I waited for my vehicle and was in and out on a timely basis.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ron, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Flawless experience!
Thank you Steven Olds, your professionalism and customer service were much appreciated!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dolores, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
I have been at this dealership since I bought the car
I have been at this dealership since I bought the car there 2017. Never has there been a problem with service and I appreciate my regular sales person. I was late on service upkeep, during covid drove very little. Finally, I brought the car in for service. I was there 3 hours with a big bill which I expected. My daughter noticed the fab needed a battery replacement, which I did there on the same day. Last week I went to Publix and the car would not start, needed someone to help me get the car key out of the container! For me this was a huge problem situation as I could not get the fob to open. I had to stop a stranger in Publix lot to help me get the fob open. The same day I ordered 4 new tires and they ride TERRIBLLE.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
AutoNation Cadillac West Palm Beach May 12, 2022 pbbnem I have been at this dealership since I bought the car there 2017. Never has there been a problem with service and I appreciate my regular sales person. I was late on service upkeep, during covid drove very little. Finally, I brought the car in for service. I was there 3 hours with a big bill which I expected. My daughter noticed the fab needed a battery replacement, which I did there on the same day. Last week I went to Publix and the car would not start, needed someone to help me get the car key out of the container! For me this was a huge problem situation as I could not get the fob to open. I had to stop a stranger in Publix lot to help me get the fob open. The same day I ordered 4 new tires and they ride TERRIBLLE.
I was there for a oil change etc.
I was there for a oil change etc. but it was almost 3 hours to long
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (561) 291-6025. We hope to hear from you.
Great experience Jim Kaplan was the best he took a lot of
Great experience Jim Kaplan was the best he took a lot of time with us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Very efficient method of maintaining contact with me and
Very efficient method of maintaining contact with me and updates on the progress of repair. Appreciate being taken home and picked up. Very friendly staff. One suggestion. Wash car after service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
It’s always pleasant.
It’s always pleasant. The wait is longer than expected. My pet peeve: why are my dashboard settings always changed? You should return the. Settings to my positions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Judie, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
I came into the dealership with no appointment because I
I came into the dealership with no appointment because I had something in my tire and I wanted to get it checked out. They took me right in without question. I was hoping I didn’t need to buy a new tire, I was expecting to just because it would be easy for the dealership to say I needed a new one and I would have believed it without question. Turns out, I didn’t need a new tire and it was able to be patched quickly. That you for being honest.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Took me in when I didn’t have an appointment.
Took me in when I didn’t have an appointment. Did take 3 hours but the car was in good shape when I left.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.