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AutoNation Cadillac West Palm Beach

(964 reviews)
Visit AutoNation Cadillac West Palm Beach
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–7:00pm
Sunday 12:00pm–5:00pm
New (866) 414-5521 (866) 414-5521
Used (855) 278-4785 (855) 278-4785
Service (855) 279-6997 (855) 279-6997

Reviews

(964 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Palm Beach from DealerRater.

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Great service!

The company was great they fixed everything like they said they would. I have no complaints at all. I will go back here if I need service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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PROFESSIONAL AND EXCELLENT SERVICE

We owned a previous Cadillac SRX. We really enjoyed it so much, that we purchased another. Adam Kay and Jackson Hughes were spectacular with getting us into a new SRX. They were friendly, professional, and provided excellent service. It was a painless transaction unlike many dealers. They went above and beyond our expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Miss M

the gentleman that help me was very kind and informative

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mister

Top notch customer service. My rep did an outstanding job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

My Sales Professional(Benny Martinez) was a excellent person to work with during the negotiation. He listen and works to get the deal in a very pleasant way. Bravo Benny

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great and Awesome Service Representative

My service representative as always does an awesome job for me. Knows me and my wife by name, and goes out of his way to make sure everything is taken care of in a fast and efficient manner. Keeps us informed and in this case , their tire machine broke, as we were getting new tires and service done on our Cadillac. Our service rep notified us immediately and promptly got me a new loaner vehicle to use and had me out on the road in about 10 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mr. Ron Kurtz

The service is always top rate. My time spent there is always enjoyable, and I was even offered a car if I needed to run some errands.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service Polite Clean

First Class Operation They make the customer feel important and continually update you on your progress. When they can't perform it in a short period of time they give you a vehicle and estimated time of completion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick, courteous service

Courteous service. Quick turn around. Accommodated my need for loaner car. Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer Response

Eric Griffiths is the most informative and knowledgeable General Motors salesman we have encountered since we have been purchasing Cadillacs (and we have been doing that since 1977). His knowledge of product is outstanding and is exceeded only by his desire to be helpful in a very professional and competent manner. We will recommend your organization to friends, family and casual acquaintances as a result of our experience with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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