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Val Ward Cadillac

(1,290 reviews)
Visit Val Ward Cadillac
Sales hours: 10:00am to 4:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (833) 612-6098 (833) 612-6098
Used (866) 475-6232 (866) 475-6232
Service (833) 649-5018 (833) 649-5018

Reviews

(1,290 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Val Ward Cadillac from DealerRater.

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Dave, and everyone else I interacted with, were great!

Dave, and everyone else I interacted with, were great! They solved my issues and let me use a loaner car. Great service!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Val Ward Cadillac, Inc.

David in service along with Trey did a great job getting

David in service along with Trey did a great job getting my Escalade repaired quickly

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  • Overall experience 5.0
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Dealer response

Brian, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Please let us know if there is anything else we can do for you; we are more than happy to help!

I could not be happier with my new purchase of my XT6.

I could not be happier with my new purchase of my XT6. Allan Martin explained all with clarity and patience.......and delivery was wonderful! A stressless experience! Love being apart of the Val Ward Cadillac family!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

It was wonderful very simple this was my 2nd buy everyone

It was wonderful very simple this was my 2nd buy everyone was so nice thank you

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Great services, excellent customer service and always

Great services, excellent customer service and always willing to help me with my vehicle needs

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  • Overall experience 5.0
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Dealer response

Your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!

Honest service manager.

Honest service manager. Never suggests service I don’t really need. So happy to have found a service department I can trust.

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  • Overall experience 5.0
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Griffin was an excellent salesman.

Griffin was an excellent salesman. Very knowledgeable, professional, and personable. Trey Ward also was involved in the sale and made sure everything went smoothly.

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  • Overall experience 5.0
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Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

Everyone was very friendly and helpful.

Everyone was very friendly and helpful. The repairs were done quickly. I was able to view photos of the work. And when I came to pick up my vehicle it was starting to rain so they had me pull into the open garage door to avoid getting wet. Top notch service!

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  • Overall experience 5.0
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Part was ordered and Warranty repair was performed in a

Part was ordered and Warranty repair was performed in a timely manner. Easy to drop off and ready when promised.

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  • Overall experience 5.0
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Dealer response

We're glad everything was completed quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!

Very efficient.

Very efficient. My issues are always completed in a timely manner and I have always been able to get an appointment scheduled when needed.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
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Dealer response

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!