Val Ward Cadillac

We are happy with Ballard Cadillac. They are professional and knowledgeable. This is too many words to have to write

Fred Walters was thorough in his information and explanation of the lease option. Great, warm personality

On June 16 I began charging our Lyriq to prepare for a trip to St. Petersburg to celebrate our 70th wedding anniversary/. 12 hours later on June 17th. I checked the charge and discovered the charge failed. I tried to start the charge several times with out success and called Val Ward Service. They tested the complete system but no problems was found. Since our Lyriq did not have enough power for our trip Dave McKinny offered to fully charge the Lyriq so we could go on our trip with out concern and then continue with our testing upon return. We proceeded with our plans and upon return proceeded to try to charge the Lyriq and succeeded in doing so. It seems like previous attempts to charge may have cleared the connectors to enable the connection to take place. BIG THANKS to Val Ward Service Staff

Bill was a true professional. Love the car. Bill found exactly what we wanted. Thanks.

Griffin was an amazing sales person. He helped me find the right vehicle with the price I needed. We discussed 3-4 different colors and years of the XT5. I already had a 2019 XT5 and was wanting a newer model. We handled everything through text and email which was best for me as my schedule is extremely busy. We went back and forth on Thursday and by Friday afternoon we had the deal. I went in Saturday and was in and out in 45 minutes with signing and delivery. Griffin was professional and friendly. Even though I already had an XT5 he went over all of the new features of the 2025 model. When the inside wasn't completely detailed I mentioned it and he made sure I could come back for a full detail the next week so I would be happy. He even removed my SunPass off the windshield and put it on the new vehicle. He was the best to work with and I will continue to recommend him to others when they are looking for a new car whether it is a Caddy or not. I take advantage of the Saturday morning complimentary car wash from time to time and those two guys are hustlers. They are so friendly, remember me and always give me tips on keeping my caddy in the best condition. The team at Val Ward Cadillac is top notch! This is my 3rd vehicle from them and this was the best experience.

I have been in the market for a new Cadillac CT5 since last September. I finally found the exact one I wanted at Val Ward Cadillac in Fort Meyers. From the first time I contacted them, until I received my car, was less than a week! Amazing service! The leasing process was smooth, easy, and understandable from the very beginning. Allan Martin took incredible care of me, from the time he initially contacted me until the time the car was personally delivered to me. He was always willing to listen to my concerns and questions. Get the correct answers if he didn’t know them, and never made me feel like just another customer. I highly recommend Allan, and Val Ward Cadillac!

Always happy with my experience! Customer service is excellent and oil changes are quick and easy!

* everything was great ... ***** Except either the mechanic or whomever brought vehicle from mechanic into the bay for me to drive out..... Put their greasy / dirty arm on my door arm rest. * My brand new Escalade with very light / cream colored leather. They did clean if for me and apologized but I was extremely pissed off. So I would advise them strongly not to do such in the future ... aka Use Their Brain and be Respectful to your customers vehicle. Karina was wonderful again apologized and fully understood my issue.... but it was it was not her fault / she did not do it. You should ask her who did it and address it directly with them.

no problems at all, got oil change done quickly and service advisor was great! Lounge was great.

Love the service and attention I received by having my tire replaced last minute. I was able to be seen right away, and it took no time at all to complete.