Scanlon Lexus

Issue on back hatch. Addressed yesterday when I visited. Stopped this am for scheduled follow up, all good, issue addressed and part ordered.

Great service! Quick and courteous. We were on vacation and need a quick oil change. They fit us in and couldn’t be nicer.

What happened to Scanlon Lexus, aside from the new owner and Lexus of Ft. Myers business? What happened to the atmosphere, the family feel, small-town Ft. Myers ambiance? The only reason I am awarding 5 stars is for Dan Hoffman, the greatest Service Advisor in the last hundred years. After 45 years as a customer with Mercedes-Benz, I should know Service Advisors. And, I purchased this RX from Scanlon ~8 years ago. Dan is awesome, but Dan doesn't figure into this review. Driving my car today, I placed a call to schedule a regular service. Computer voice: "Enter the first two letters of the first name..." "D A". Computer voice: "We have no-one listed by those letters." "D A". "We have no-one ... Enter the first two ..." "D A". "We have no-one ... Enter the first two..." "D A". Three more attempts, plus a few "*"s and "#"s and "0"s, but there is no way to back out of the menu. Call again. A couple prompts to get to my selection for "Service Department". Ha-hah, no more computer for me, I'm going human this time. "Hello, welcome to Lexus of Ft. Myers. How may I direct your call?" "Hi, Dan Hoffman, please." "Is this about a service issue?" "Yes." "And, is this regarding a change to an existing appointment or will you be initiating a new appointment?" "A new appointment." "And, have you serviced your vehicle with us before this?" "Yes." "And, under what number would you have received service prior to this?" "xxx-xxx-xxxx." "And, is that the number you are using today?" "Yes." "And, is this regarding your RX, Mr. Smith?" "That's Jones." "I'm sorry." "I said, my name is Jones. It is not Smith, you've transposed the letters." (Not my real name, but she screwed it up is the point.) "Oh, I'm sorry, yes you are correct, Mr. Jones. And..." "Why are you asking so many questions? I simply asked to be transferred to Dan Hoffman (the greatest Service Advisor in history). Oh, never mind, I will come in and talk to him in person. Good bye." Then, as I was lowering the phone to execute the turn into my drive, "And, will you be coming in tomor....?" What happened?

excellent service as i did not have an appointment I I had a nail in my tire and they took me in right away. Gave me great service. As always.

Great dealership with an exceptional work force that was very helpful in addressing my concerns regarding the purchase and trade in process

Dropped my RX 350 off for service with Niko. The entire process was excellent. He listened to my concerns and when I picked up my vehicle, he went over everything that was done and shared what was wrong and how they fixed it.

I had an excellent experience with Lexus, from the moment I walked into the dealership to the final delivery of the vehicle. The quality of the cars speaks for itself—luxury, comfort, and technology all in one. But what truly made the difference was the customer service. I want to especially highlight Franklin, who assisted us with a level of professionalism and dedication that is rare to find. He was clear, patient, and very honest throughout the entire process. He answered every question kindly, without any pressure, and made sure I understood every detail before making a decision. It’s obvious he knows the vehicles well and genuinely cares about providing a high-level buying experience.

Nicola Clanak is the reason for the five stars. He was professional and very knowledgeable. He made a bad situation much better. Our car was in your shop for over a month. During that time he called us at least 3 times a week to update us. And on another positive note, our ES 300H is perfect once again. .

I first made contact with this dealer online. They had a vehicle that I had been looking for for months. I was put in touch with Dale , a salesman at the dealer. I made arrangements to go down to Fort Myers to inspect the vehicle. Every person I encountered was helpful, friendly and respectful. Dale Harrell was excellent in his handling of our transaction

Usually, very happy with their service department. Pleasant waiting room. Courtesy car wash is a nice extra.