Reviews
Some solid long term staff despite an ownership change i
Some solid long term staff despite an ownership change i hope they can keep them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
75k mile service on y GX.
75k mile service on y GX. Ryan and his new associate were quick and professional, as was the service department. Great value, even better value for dealer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service done in a very timely manner.
Great service done in a very timely manner. After service was completed very slow finishing or washing vehicle. Great lounge to wait for vehicle. .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good business practice and moral as the new owner kept
Good business practice and moral as the new owner kept the previous owner deal for a lifetime free maintenance plan.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dan Hoffmann was a new service consultant .
Dan Hoffmann was a new service consultant . Very professional . I will return to Lexus with in the future . Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Dan here at Lexus of Fort Myers! Thank you, and have a fantastic day!
Wasn’t buying in person was buying online and it was not
Wasn’t buying in person was buying online and it was not a great experience and will not be getting another car from here again it was my second time and the first time was easy and this most recent time was not good at all
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at (239) 497-9907 so we can discuss this further. Thanks, Robin Francis, General Sales Manager Lexus of Fort Myers | (239) 497-9907 | RFrancis1@Group1Auto.com
Quality people work here, everyone makes me feel like a
Quality people work here, everyone makes me feel like a queen! I will recommend this dealership to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New ownership.
New ownership. Seems ok so far. On line scheduling system not as smooth or efficient as prior owner’s.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. Improving on the guest experience is our specialty! If you are willing, please reach out to our service management team to further elaborate – we are eager to learn how we can help. You can reach us at 239-481-9797. Aaron Pless, Service Director Lexus of Fort Myers | APless@Group1Auto.com
At the Fort Myers Lexus dealership was amazing with Josue
At the Fort Myers Lexus dealership was amazing with Josue being a excellent servant and the manager very nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service Salesman was extremely helpful very
Excellent service Salesman was extremely helpful very Happy with New SUV , would recommend very highly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car