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2021 consumer dealer award
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2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(879 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

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Excellent service.

Excellent service. Friendly team. I was greeted as soon as I arrived. It was very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The staff at Scanlon made it very easy to get my car

The staff at Scanlon made it very easy to get my car serviced. Thank you, Joel.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

My service advisor was courteous and very helpful.

My service advisor was courteous and very helpful. I was able to get everything done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service manager listen carefully to the problem that I

Service manager listen carefully to the problem that I described and asked questions to better clarify my problem. Once I identified he requested approval to go ahead and make the repair which I granted and was done quickly thank you for your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great overall experience!

Great overall experience! Professional, efficient and knowledgeable staff! During the service I have received updates about the inspection and status of my car. Well done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service and best service advisor.

Great service and best service advisor. Ft. Myers Lexus is a good company. God bless them in this exciting journey!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome place.

Awesome place. Took just a few minutes to get my car checked. Great service. Amazing team. This place tops all the Lexus dealership and service from every Lexus I’ve been to. From CA to FL.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very sad this dealership was sold to a conglomerate.

Very sad this dealership was sold to a conglomerate. The lack of energy and hospitality that we were used to with Scanlon Lexus is gone. Of all my experiences with Lexus, Infiniti and BMW dealerships, this is the most unacceptable. I actually felt as though I were in a mediocre Chevrolet dealership. We had planned on purchasing another RX, but will absolutely not do so since Lexus has replaced an excellent V6 engine with a 4 cylinder turbo??? Just one customer’s opinion. Or, is it?

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service rep.

Service rep. Explained entire process when I brought in the car. Work was done expertly and car was ready when promised.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

EXTREMELY professional, knowledgeable and courteous to

EXTREMELY professional, knowledgeable and courteous to the customer's needs, It was easy and a pleasure to come to Lexus for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.