Reviews
New Lease with Scanlon Lexus of Ft. Myers
We leased a new 2013 ES350 from Scanlon on Sat. 5/4. We dealt with Gary Behnken. This was our second transaction with Gary. Previously we had leased a 2010 ES350. They bought the car out of the lease early and put us into the 2013 at a very good price. Gary was wonderful to deal with, again. All the staff with whom we interacted with were great as well. This was the best car buying experience that we have had on our 50 years of car buying. Highly recommend Scanlon and Gary Behnken.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
WOW! Thank you for the fantastic review of Gary and Scanlon Lexus of Fort Myers! I think you might have the longest tenure of purchasing mentioned here on DealerRater! We are BEAMING with pride after saying this was your best experience yet! Thank you for your repeat business, enjoy the new ES350!
scanlon lexus
I had been looking for a Lexus for sometime and happenned to find one that I liked on this dealers website. I called the number and Doug answered, it was 8AM! Doug told me about the car, asked me about my trade and told me the financing options. I went to the dealer that evening and met Doug- the deal was excactly what he had told me earlier and he even tinted the windows for me. Besides the car being beautiful, and the price being more than fair- the dealership is a warm, friendly place and Doug is the nicest, most knowledgable salesmen I have ever dealt with. When I had to go meet the dreaded finance guy- he turned out to be great too- not pushing me into anything I didn't want. When we were all done, the dealership gave me a box of Norman Love chocolates to make the experience perfect. I live much closer to another Lexus dealer and drove past it to get to Scanlan after having a bad experience with them, and it was so worth the extra few minutes to get to Scanlon. I'm a lifelong customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
WOW! We love to hear reviews like this about Scanlon Lexus of Fort Myers! Doing business online today can be this simple, when you have the right people to help. We are so glad Doug was able to make your experience here truly outstanding! Enjoy the new vehicle!
We leased a new 2013 ES350 from Scanlon on Sat. 5/4. We...
We leased a new 2013 ES350 from Scanlon on Sat. 5/4. We dealt with Gary Behnken. This was our second transaction with Gary. Previously we had leased a 2010 ES350. They bought the car out of the lease early and put us into the 2013 at a very good price. Gary was wonderful to deal with, again. All the staff with whom we interacted with were great as well. This was the best car buying experience that we have had on our 50 years of car buying. Highly recommend Scanlon and Gary Behnken.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WOW! Thank you for the fantastic review of Gary and Scanlon Lexus of Fort Myers! I think you might have the longest tenure of purchasing mentioned here on DealerRater! We are BEAMING with pride after saying this was your best experience yet! Thank you for your repeat business, enjoy the new ES350!
Great experience, great people
Buying a car over the internet started out a little scary. But the people at Scanlon made it a very pleasurable experience. We traveled from the Orlando area to Ft. Myers for my lovely new Lexus RX350. Doug Cahn got the deal I wanted and was SUPER NICE and helpful over the phone to get everything set up. Billy Dunn called me with paperwork questions so that he could have everything ready when we arrived. Doug patiently walked me through all the controls and answered all my questions. There was never any pressure to upsell when it came time for the paperwork, which was a very pleasant departure from my previous car buying experiences. No games, no pressure, just a straightforward, good deal on a beautiful car. These folks were so nice and so helpful I would definitely recommend them to others in the market for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We agree, buying a car online can be scary! We are so glad you let us show you not all auto dealerships are the same! Thank you so much for the review, and your business! If there is anything you need at all, please do not hesitate to let us know.
Doug Cahn, Is one of those few salesmen that do not...
Doug Cahn, Is one of those few salesmen that do not pressure you into buying a car.His knowledge, honesty and friendliness made this car buying experience very pleasant. The price I paid for the car, was exactly the same as quoted. Scanlon Lexus had all the paperwork ready and I was out the door with my new car in one hour. Without hesitation, I will consider Scanlon Lexus for my next car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We really appreciate you telling others about Doug and Scanlon Lexus of Fort Myers. Low pressure, honesty and friendly are not used often when describing an auto dealer. Thank you for your business and the kind words. Enjoy the new vehicle!
My husband and I were recently in the market for a gently...
My husband and I were recently in the market for a gently used SUV. We decided to shop at several Dealerships in the Fort Myers area to compare models, price and service. We were very impressed with the Scanlon Lexus Dealership and especially with our salesman, Doug Cahn. Doug was the kind of person we wanted to work with in our search. He was personable and friendly, without being pushy! Doug was very knowledgeable about the cars and their options and took his time in showing us how things worked. Initially, we didn't find exactly what we were looking for, but Doug worked hard to locate an SUV that would meet our needs. Of course Doug found the perfect car for us and we knew that he worked out a really fair deal on the price. Finally, in the end, when you own the car...it's really all about the service and standing behind your product. It's tough to beat the high standards of a Lexus and further...the friendly, quality service of Scanlon Lexus of Fort Myers. Moral of the story...1. Do your homework. 2. Go to Scanlon Lexus. 3. Ask for Doug Cahn! You won't be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, what a great review of Scanlon Lexus and Doug Cahn! We really appreciate you taking the time to tell others about the whole experience here. We do try to show a difference in service while shopping for an automobile. We are so pleased your experience here was a good one. Enjoy the "Like" new SUV.
My husband and I have bought three new Lexus vehicles...
My husband and I have bought three new Lexus vehicles since 2007, and in addition to this, my husband worked with our salesman Ray Matthews twice at another dealership in the past. The Scanlon Lexus team is just great, both sales and service. We feel like family when we go in there and sometimes we just stop by to say hi and see what's going on. I don't think I've ever seen such a bunch of happy customers anywhere - it is common to get into cheerful, animated conversations with fellow Lexus fans that you have never met. Service is handled wonderfully and we feel the pricing is very fair. I just bought a 2013 GS350 this week, and besides the fact that I have been in LOVE with this model since the day it hit the showroom, I felt that everyone worked together to make me a deal that made sense for me. I am so happy it is crazy! Thank You, Scanlon Lexus of Fort Myers!! I hope I never have to buy a car anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love happy clinets! We love Lexus for the very same reseans! What is better than great vehicles that look good, and great people who feel the same way all around you? Thank you for mentioning Ray in your review of Scanlon Lexus of Fort Myers. We appreciate your repeat business and look forward to continuing to service your vehicles. Enjoy!
Doug cahn was absolutely great and this is our second...
Doug cahn was absolutely great and this is our second Lexus that we purchased from him. He couldn't be more helpful and has a great working knowledge of all the Lexus models. I've sent friends to Doug and will continue to do so. He also does a great job with the Internet sales which we really appreciated. If you need a Lexus...go see Doug Cahn.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the repeat business, the referrals and for the review of Scanlon Lexus of Fort Myers! Doug does do an amazing job for us online, we are so happy he is here to help. Enjoy the new vehicle!
Doug Cahn was an outstanding salesperson to work with. He...
Doug Cahn was an outstanding salesperson to work with. He was very responsive and made the entire expierence pleasant. I would highly recomend Scanlon as a dealer and Doug as a salesperson.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Doug and Scanlon Lexus of Fort Myers would like to thank you for your review. Getting a responsive associate in this business makes things so much easier. We are glad your experience here was a good one. Enjoy!
I travel from MN to FL specifically to buy my car through...
I travel from MN to FL specifically to buy my car through Scanlon Lexus of Ft. Myers. Denny and Doug are amazing. They made sure absolutely every detail was upon my arrival even picking me up at the aiport. The customer service they provide is above and beyond what I woudl have expected. I love my new car and am extremely happy with the process I went through purchasing it. Thank you Denny and Doug!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! So many things had to go right to make a deal from that far away! We are glad we were able to assist in your purchase, and exceed your expectations doing so. Thank you for your business, we truly appreciate it!