Scanlon Lexus

My wife and I purchased a certified Lexus RX 350 on March 21. I had gone to Scanlon to view their inventory and was met by Ray Matthews. We took a test drive of the vehicle I eventually purchased. Ray answered all of my questions and proved to be knowledgeable of all aspects of the RX 350. When I came in the next day to discuss the price, Ray was busy with another customer. Scott Purgaric noticed I was waiting. He sat down with me and gave me the information I was looking for, even though I was not his customer. I appreciated that as I did not "waste" time waiting for Ray. I also met with Denny Koenig, the used car sales manager. He offered me a price that I considered a fair deal in making the purchase. He was quite personable and took time with me even though he was quite busy at that particular time. The next day I brought my wife and we met Billy Dunn (Business Manager) after we decided to make the deal. He went through the his part of the paperwork process in a smooth and orderly fashion. Every aspect of the deal was explained before any papers were signed. Ray went over the vehicle with my wife and I quite thoroughly. Again, all questions we had were answered to our satisfaction. He made sure we knew all key components before finishing our "tutorial". Lastly, Ray introduced us to Doug, the service manager. He briefed us on how we will access service and what services we would need, and when that service should be performed. He was quite helpful. All in all, our experience with Scanlon Lexus was a positive, pleasant experience. We are pleased with our 350 RX and and the people we associated with during the entire process. Mike and Maria B.

Everyone was so friendly and helpful, especially Ray. They did not have the color that I wanted buy they located it and had it ready for me within 36 hours. They really know what they are doing and of course, the Lexus is great.

the moment i walked into the dealership i was greeted by heather with a smile and a handshake. she was very professional and asked me a few questions to steer me to the right vehicle that i was looking for. after i picked one out i was then introduced to this wonderful sales manager, marc wozy, who was able to guide me thru all my questions about my payments and what ever paper work i would need to make the process as simple as possible..once i was approved, i then met suzanne who was the financial expert who explained all the little points on my contract so that there were no t's not crossed, or i's not dotted. when i took delivery, heather gave me a complete run down on the car explaining all the little bugs and whistles that i needed to know to drive off the lot with confidence. i have been back twice just for the car wash...love it, easiest car buying experience i've ever had....

Doug Cahn helped me buy my first Lexus. He was absolutly wonderful to work with. He made our buying experiance just wonderful. He was extreamly knowlegable, helpful, honest, and patient! I honestly thought I would never own a luxury vehicle like I now have, I purchased an RX 350 and I love it! Doug helped me with this purchase and I am very grateful for that and will definatly be back for my next Lexus! Dougs customer service was just wonderful, very personable and kind. Thank you Doug I love my RX 350! Michele and Vanessa

We were treated respectfully, and we felt very comfortable. They handled our out-of-state requirements, contacting PA's car registration bureau, getting our PA insurance company's contact info, all without any stress for us. What a great experience!

From the moment we arrived on the lot to the day we drove away in our purchased auto, we were treated with respect and professionalism by our sales consultant, Juliana Epolito. We have given exemplary ratings because not only did Juliana listen explicitly to our desired criteria expected in a used auto, she delivered on those criteria by selecting a pre-owned Lexus that exceeded our expectations but was still in our price point. We had never considered purchasing a Lexus prior, but because of Juliana's knowledge of the product and her friendly and gracious manner, we were quickly 'won over' to the value of owning a Lexus. Our overall experience with Scanlon Lexus was remarkable, and stress-free. The good attitude of the entire staff we spoke with, and the clean, well-maintained facility (in the middle of the new building construction on property) added to our positive experience. We appreciate and value Juliana Epolito's attention to detail and amicability. We are enjoying our Lexus, and look forward to working with Scanlon Lexus in the future.

This is an excellent dealership and cares about you the individual and seeing that you are comfortable and well taken care of when they sell you a vehicle. Our salesman Gary Behnken has treated us with respect and friendliness since our first encounter in 2000, when we came from another dealership where we were treated with disrespect. As a result we have purchased 7 vehicles over the last 13 years from this salesman and dealership. We recommend this dealer and salesman to all our friends and will continue to do so. The service department has been great and done a super job servicing and repairing our vehicles and Dan Hoffman is a fine example of how a service manager should operate. We will not go elsewhere for our auto needs unless the vehicle loses it's appeal or becomes to costly.

We have purchased 7 Lexus from this dealer and sales team since 2000. The after sale service and the actual sales experience have been great, we would not go anywhere else and often recommend this dealer and salesman to friends.

Juliana Epolito is an excellent salesperson and was extremely knowledgeable about the Lexus RX350. She is extremely professional and went beyond the call of duty to ensure I got the options I wanted. I will buy my next car from her when I trade in 3-4 years and will recommend her to my friends who are considering buying a Lexus. Susann Nogales was great handling the closing process. She worked closely with me to trade my old Lexus and purchase a new 2013. Great personality and very knowledgeable. Both make a great team.

I searched for six weeks for the "perfect" used Lexus. I had several requirements and found it on AutoTrader at Scanlon Lexus. Upon emailing for more information I was put in contact with Doug Cahn who assisted me with photos, details of the car, pricing and together we reached a final number for the vehicle. Doug was very up-front about a cosmetic defect in one of the rims of the vehicle and made sure it was corrected before I picked up my car. He showed me all of the options, explained how everything worked, and made sure I was comfortable with operating the vehicle. Doug even made sure to connect my Bluetooth for my phone before we left the dealership. Billy in financing was one of the nicest guys I've dealt with in a financing department. To say he wasn't pushy would be an understatement. He made sure to explain all of the options available and left me to decide exactly what I wanted as far as warranty options on the car. Not once did I feel pressured to go outside of my desires for a warranty. On top of that, he gave me chocolates from Norman Love. To provide me with a Lexus and chocolate....I mean you really can't wrong with that!! I had a great experience with this dealership and I am so thankful I took the time to wait for the right car and was lucky enough to be in contact with Doug and Billy. There is only one thing about the experience that makes me sad.....and that's the fact Scanlon Lexus is two hours from home! Free oil changes and car washes for life, and I'm too far to take advantage! I promise this, I will be making special trips to Ft. Myers just to get an oil change from time to time and if I never have a need for a vehicle, Lexus or not, I can be confident "I have a guy" for that. You truly cannot beat the service I received at Scanlon Lexus and I recommend them highly to anyone looking to find a vehicle.