Reviews
Wasn’t buying in person was buying online and it was not
Wasn’t buying in person was buying online and it was not a great experience and will not be getting another car from here again it was my second time and the first time was easy and this most recent time was not good at all
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at (239) 497-9907 so we can discuss this further. Thanks, Robin Francis, General Sales Manager Lexus of Fort Myers | (239) 497-9907 | RFrancis1@Group1Auto.com
Quality people work here, everyone makes me feel like a
Quality people work here, everyone makes me feel like a queen! I will recommend this dealership to everyone.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New ownership.
New ownership. Seems ok so far. On line scheduling system not as smooth or efficient as prior owner’s.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. Improving on the guest experience is our specialty! If you are willing, please reach out to our service management team to further elaborate – we are eager to learn how we can help. You can reach us at 239-481-9797. Aaron Pless, Service Director Lexus of Fort Myers | APless@Group1Auto.com
It’s way too expensive.
It’s way too expensive. I will be shopping for less costly services next time I’m due.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback about your recent service visit. We're glad to hear that you were satisfied with the quality of the service provided. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact us at (APless@Group1Auto.com). Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience. Aaron Pless, Service Director Lexus of Fort Myers | APless@Group1Auto.com
At the Fort Myers Lexus dealership was amazing with Josue
At the Fort Myers Lexus dealership was amazing with Josue being a excellent servant and the manager very nice
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service Salesman was extremely helpful very
Excellent service Salesman was extremely helpful very Happy with New SUV , would recommend very highly!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service department.
Great service department. Always very courteous and helpful. Ryan Soodeen took the best care and provided professional service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I like the new changes happening at the dealership.
I like the new changes happening at the dealership. Thanks for sending me a text and video explaining the recommended changes to my vehicle instead of discussing it out in the opening in front of other customers. I like how Joel checked me out instead of going up front to the counter!!! Keep moving towards updated changes! Love it already!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joel was great.
Joel was great. Very knowledgeable. Took his time to explain the service work on my car. .
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service representative, Joel, was very informative &
My service representative, Joel, was very informative & answered all my questions. Very organized service from check in to check out.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair