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2021 consumer dealer award
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2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(888 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scanlon Lexus from DealerRater.

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Very easy process purchasing a vehicle.

Very easy process purchasing a vehicle. No hidden fees, everything upfront. Wagner made it a very enjoyable experience. Got the car cleaned and gassed up for us before we left.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the quick review, Dan! We will share this with Wagner. Thank you for your business.

Love my New car!

Love my New car! Caroline was outstanding and took the time to find exactly what I wanted…. First time with a a woman salesperson she was awesome! I will definitely recommend her and LEXUS DEFINITELY pleased me. I’ve been driving Cadillac for the last 20 years and Lexus is above and beyond. reliability luxury can’t say enough.…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Professional employees.

Professional employees. All my questions and concerns were politely answered. Everyone from start to finish was wonderful. This is my fourth purchase from this dealership starting back in 1996. I recommend them to everyone who expects the best with their service and purchase experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent Purchase Experience

We just had an excellent purchasing experience at Scanlon Lexus. Even though we bought a high demand vehicle, there were no market adjustments or high priced dealer add-ons to negotiate on the offer sheet. They also matched the local Car Max offer for our trade in. Our salesman, McCartney Forte, was extremely professional spent a generous amount of time orienting us to our new vehicle after the deal was completed. Based on our experience, we would highly recommend this dealership if you are looking for a Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sold a bogus extended warranty

I bought a used Lincoln Corsair that was still under factory warranty. I was sold a 5 year extended warranty that would warrant repairs through Nov 2029.What I got back in the mail was a warranty that started in 2020 when it was first sold and that would expire in Nov 2025, only one additional year beyond the factory warranty. When Scanlon informed me there was nothing they could do I canceled the warranty. I am now being told it will take 4 to 6 weeks to get my money back. A pitiful way to treat a customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

HI Chuck, we are sorry there was any confusion. Most extended service contracts all start when the factory warranty expires. So, a five year is a one-year extension on a Lincoln that carries a four year/50,000 mile basic coverage. Once a policy is funded it does take time to get it refunded like any other policy. We don't gain anything by delaying your refund, we want you to be happy.

Caroline was very knowledgeable and informative!

Caroline was very knowledgeable and informative! Amazing experience and I would recommend anyone to go see her if you are in the market for a new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Caroline is our top agent here on DealerRater. Thank you for letting us know she continues to deliver excellence!

Caroline was great and we really enjoyed working with

Caroline was great and we really enjoyed working with her. She really went above and beyond to make sure the purchasing process went as quickly and smoothly as possible. She picked us up at the airport after a long flight and made sure we were comfortable. When we arrived at the dealership she already had all of the paperwork and the car pretty much ready to go and it didn't take long at all for us to be on our way home. She answered all of our questions, demonstrated all of the features of the car and even helped me pick up some additional accessories. She was very friendly and handled everything with the utmost professionalism. It was a pleasure working with Caroline and I would highly recommend her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Out of town purchase.

Out of town purchase. Never had a better experience than working with Caroline! Started with a friendly FaceTime to see the CPO LX and she took her time to describe the cars condition. I flew in from Charleston SC and Caroline even picked me up from the airport. Car was immaculate and as described! Susann Nogales was great in Finance. Paid cash but reccomended only add on’s she thought necessary which I agreed. What a wonderful dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I couldn’t have imagined a better, smoother automobile

I couldn’t have imagined a better, smoother automobile purchase. From the first day I visited Scanlon Lexus until the day I purchased my first Lexus, I’ve been very pleased. Thank you for Caroline’s help in making my purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Poor Experience

My experience was awful. The sales person did not demonstrate anything on the car to me and then tried to sneak in a higher interest rate 5 days after signing the papers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Nick, we did have multiple managers reach out to you to review your specific situation. We understand you wanted to wait to pick up the vehicle so the associate you worked with got credit for the sale. Lexus changed the rates higher that next day. We were able to keep your old rate, and nothing changed on your deal. That was the right thing to do, and we made that happen. We can also offer you a personal VIP appointment with our technology specialist who is dedicated to review the features on your new vehicle, and how to operate all the technology on your new IS350 has to offer.