Reviews
It was an absolute pleasure to buy a car from Scanlon
It was an absolute pleasure to buy a car from Scanlon Lexus. Thank you so much, Wagner Brenes and Frank Celozi. The car was presented in tip top shape, clean and filled with gas, plus a BIG RED BOW on top. Such an exciting experience.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for letting us know Wagner and Frank made your experience here a great one!
Pleasure working with the team from Scanlon!
Pleasure working with the team from Scanlon! Omega, Caroline and Frank did an amazing job getting me into my new RX 350. Easy to work with and very efficient. Highly recommend calling Caroline Tursi when you start looking for a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for all the raving reviews, Tim! We shared them with the staff. We appreciate your business.
Sales
Worked with sales person Troy Taylor on purchase of a Nx 300. Very knowledgeable of all the models, features, pricing. Great sales person to work with!
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for the quick and amazing review! We will share this with Troy. Enjoy!
Lease Buyout
My lease was up on my NX and I wanted to buy it out. Unlike the Lexus Dealer in Naples Scanlon did not charge me an $899 buy out fee or a $565 to do an inspection. They were up front and made the buy out as easy as could be. Scanlons Susann and Mike (GM) were great and bent over backwards. Bottom line if your in the market for a Lexus in SW Florida this is the only place to go!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robbie! Thank you for sharing the word we are not taking charging for lease buy outs. We hope when the need arises you will let us help you down the road.
Inefficient service department!
Made a 10:30 appt for oil change well in advance. When arrived waited 15 min for service advisor to meet me, only to be told wait time (with my appt) was 1-1/2 hrs. Ridiculous. I’ll be taking my two Lexus vehicles elsewhere for service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Curt, this is our peak season so things can get busy. Imagine if during your oil change, we found something wrong with your car that was a safety issue. We would do a consult with you to make sure you knew what was needed to keep you safe on the road. Those consultations can take extra time and we make sure to do them because our client's safety is paramount. During an oil change we also do the multi-point inspection. We do a test drive after to look for leaks and then your vehicle is washed. We perform a basic vacuum and then hand dry your vehicle in the shade. That type of quality takes at least an hour to do a great job for our guests.
Had a great experience with my trade in so happy to have
Had a great experience with my trade in so happy to have Caroline help me out with the purchase of my jeep gladiator!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your 5-star review with us! We'll pass this along to Caroline
Great sales person wonderful dealership Beautiful auto
Great sales person wonderful dealership Beautiful auto I shop there exclusively ready for another purchase soon
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for shopping with us and for the great review!
Caroline is the best, friendly, courteous and
Caroline is the best, friendly, courteous and professional. She got my interest at heart and very customer oriented.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wj, we are so happy that Caroline made sure to keep your interests at the forefront of your purchase. We are very glad she is a part of our sales team.
Told Caroline that my next Lexus will be purchased from her!
Thank you to Drew, Glen C.
Thank you to Drew, Glen C. Susan, Lori ant the snack counter (she really is an asset to the company)and both the attendants out front and the ladies behind the checkout desk. They go out of their way to provide help, info and support. Together they really represent Scanlon Lexus professionally, courteously, and efficiently. Well done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing things here are well done. We will pass this along to Lori and the rest of the staff. We appreciate the five stars! Thank you
This was our first experience with Scanlon Lexus.
This was our first experience with Scanlon Lexus. Caroline met us when we came in the dealership and from the point we met her to signing the paperwork for our new car, service was excellent. Caroline could not have been nicer and answered all our questions. When she didn't know the answer, she immediately found someone to help us. At other dealerships, I've often felt like they were trying to sell us what they wanted. At Scanlon, they heard us and met our needs of what we were looking for. There was no attempt to get us into something we didn't want that was more expensive. I would highly recommend using Scanlon and Caroline if you're looking for a new Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thak you for the great review, Howard! We are so pleased to hear Caroline listened and delivered on what you wanted. Buying a luxury vehicle should be that way. We are so happy to have you in the Scanlon Family!